Core Capabilities

Hi, is there any way that I can restrict the visibility of ECFs to specific users/groups.  I would like the ability for certain users to tag envelopes, but do not need this ability org-wide.Thanks, James

Hello everyone,Is it the "standard" workflow in DocuSign that I cannot sign a contract directly when I create it, if it's meant to be signed by both myself and the other recipient? So far, I've been setting myself as the first recipient and then having to sign it through my email before the signed contract gets sent to the other recipient.Is there no way to sign the document directly while creating it, without going through the extra step of signing it via email?Thanks a lot !

We just joined Docusign with a standard edition using 1 seat.  I’m the admin.  When was setting everything up, I added 3 users to the seat.  I need to add another user.  Per the online support instructions,  when I click settings then users, I don’t see the “add user” button.  I only see an “add seat” button. Do I need to purchase another seat to have 4 users active?

Hello all, I am currently being presented with a contract and have been informed I signed but on the contract provided it only says electronically signed and no where on the contract does it have my name or digital signatures.I was provided an envelope ID and have went to my account (which i have add since 2013) to look at past agreements and there is no document during that timeAlso, when i go to the following  https://app.docusign.com/documents/details/{envelope_id} while on my accountI get an error that says “unable to access the envelope”I called docusign support and they were able to see the completed certificate of completion and say my email is on the file, but then why cant I see it on my profile anywhere and why cant I view anything about the document that it alleges I signed.They even told me I had two accounts attached to me email? When I log into the other account (supposedly attached to my email) there is no document there either.So why would docusign support be able to se

As an administrator, is there a way to bulk Void envelopes, even if it was not initially sent in bulk?

Is there a list of all the features that are included with an Advanced Web Forms plan?

Some word files (docx) do not show on the new template builder.  Some do.  I am not sure what makes a difference between the one that show and doesn’t.  What can I do to make sure all documents show on the template builder?

Where can I view the reminder schedule once an envelope has been sent?

Is this document NOT made a part of the Certificate of Completion? Sometimes I get the Certificate of Completion that has it attached and sometimes it’s not attached. Trying to determine when it is or isn’t supposed to be included.

We cannot find the option to set up emailing the invoice to the main user/admin email address, once the invoice has been issued. It is quite annoying to have to log in into the account each time the accounts department asks for the invoice. Is this feature available and we just can’t find it? Or, if it’s not available, could it be made available anytime soon? Most companies now routinely email invoices (PDFs) once they are issued. Mike

I'm trying to send customized documents to a number of people.  I want to use one template and have these individuals names, addresses, and pay populated using a bulk upload.  I've matched the label of the custom field to the column header in the bulk upload but when I upload, no values appear in the custom fields I've created.  What step am I missing?

seeing this when i try to upload a second modified version .this one uploads finethis one fails Any ideas as to why it failed?  Maybe the visible=”false” is causing it?  Am i doing it wrong?

My signature that it should use, it does not when someone sends me a document to sign. It changes is completely to a signature that was used when I first opened my account. It literally shows the correct one as my signature but uses another

HeyWe have renewed the service,Can you please send us the invoice?To the address:********Thank you

Dear Community,Please help me as I use DocuSign but it doesn't recognize my Khmer font.Appreciate your comments. regards,

My signature in my docusign profile is correct but when I want to sign a document it’s one of the preferences of the DocuSign which is not correct. The option of left click and choose change also is not working for me. What can I do?

Hello. I created a standard formula field, added a formula. I then saved the field as a custom field. I then added an autoplace text anchor to the custom field. This worked perfectly. However, when I go back to generate the document again the formula is gone. Not sure how to resolve this. Please let me know if you need more information.    

So I created a drawn signature in my profile and it shows up.  However, when I try to sign a document, it does not show up, only I guess what you would call the generic signatures.  Plus the info in even the standard available styles has incorrect info - it has my first name then last name, but in between them has a “pc”.  Very confused as I’m a first time user.

I’m new to Docusign and setting up my account. I’d like to send the completed envelopes to my main email and a second email. Is this possible?Cheers,~clutterbug

How does everyone handle when you need more than one signature (like a couple), but only have one email address?

In my company some of us are part of the corporate eSignature plan and some have purchased individual plans.  When I (administrator) invites them to be part of the corporate plan and they accept, will their documents and contacts be accessible in the corporate plan?  Do they need to save their Contacts and Documents before they accept the invitation?

I am trying to put together a form that will calculate the number of hours worked in a day based on; Start time, start of lunch break, end of lunch break, start of dinner break, end of dinner break, and end of workday. I see formulas to add/subtract from dates, but not time/hours. Is there a workaround for this or have I hit a dead end?  

How can I remove the original envelope message from the signature confirmation?I am creating and sending an envelope with the Power Automate Demo DocuSign connection, part of the envelope is the message seen below: “Hello --, Please read and sign above document to proceed with your purchase”.This is sent perfectly fine when asking for a signature, but when the signature confirmation is sent saying that “All parties have completed...”, it also includes the initial message which has no meaning at this point.I have tested this myself, and I get the proper confirmation e-mail: But if I have somebody else test signing an envelope with their account instead, they get the added message. This is exactly the same step in the process for both of us. Any idea on how to make sure that message is not included on the signature confirmation e-mail? Thank you!

Hi there. I need to understand how I can finalize the appendices of an already completed envelope. I am using docusign for a municipal loan program that has two parts to it. All parties sign the two-disbursement/installment loan agreement when we know what the initial disbursement it. however, once the total approved amount of the loan is, I have to enter that information into two appendices of the already signed agreement. I must complete the appendices post-signing this for every agreement, in order to render the loan agreements fully executed. How can I do this?  MTIA.

Hello, I am receiving the following error when sending a documento to signing through the HighQ app.  Anybody knows what could be the issue?