Delegated signing feature isn't working
Within our business account, we attempted to set up an active delegate for another admin account. We specified the start and end dates of the delegation, and the delegate is a member of the same account. The delegate receives the notification from DocuSign as a delegate. However, when envelopes are sent, it do not reach the delegate, neither in their email nor in their DocuSign profile inbox. We are unsure if we are within the limitations and considerations of delegated signing within DocuSign, but we don't understand if we might be encountering one of them. Does anyone know?, Are we missing something during the set up? in the featuring?
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Hello
Welcome to the Docusign Community and thank you for posting your concerns!
Do you have the option enabled on your account? Or does the account have CFR or maybe the envelope requires a signature type such as QES or AES?: Delegated Signing
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
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