problem with identify

Question

Hi! I was trying to complet the last step in signing the contract and I I needed to confirm my identity. I choose to do it via Bank ID, but the problem is that in my contact it’s my full name including middle name, in my Bank ID I only have my first and last name. And because of that I can’t confirm my identity because it’s different from my contract. How should I do?

nathaly.monge · Accepted Answer

Hello @Norakemi,Welcome to the Docusign Community and thank you for posting your concerns!There is only 2 options:Contact the sender of the envelope and request them to change the document to match you ID.Or change the ID to one that matches the name in the envelope.I recommend you contact the Sender.Let us know if you need further assistance with this.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

nathaly.monge · Answer

Hello @Norakemi,If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Nathaly | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue!

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