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Question

Signed offer letter notification

  • February 24, 2026
  • 2 replies
  • 69 views

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We have successfully integrated our TEST DocuSign instance with the Test SuccessFactors environment. The offer letter being sent are working seamlessly; however, the candidates are not receiving a signed copy (PDF or link) after signing the offer letter.

 

I have already enabled the relevant setting (attached below), but the issue persists. Could you please advise if we may be missing any additional configuration?

 

2 replies

JohnSantos
Guru
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  • Guru
  • February 24, 2026

@Hammad.Ahmed 

Can you confirm if the candidates are getting the notification email that the envelope has been completed.   There is an attachment limit for large PDF files. Docusign Document and Envelope File Size Limitations


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  • Community Moderator
  • March 6, 2026

Hello ​@Hammad.Ahmed 

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

If you found the response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Marco | Docusign Community Moderator