Hello
I configured docusign on salesforce and created a template with a custom email message and custom subject.
But when I try to send a document for signature, docusin displays the default email message and default subject.
not the message and subject configured on the template
can you please help me solve this problem ?
thank you in advance
Hello
Thanks for reaching out, and welcome to the Docusign Community!
If you’re using the standard “Send with DocuSign” button instead of a custom button, the custom recipient list, email subject, and email message from your template will not be applied. These will be replaced by the default contacts and the standard text.
If you need any further assistance, feel free to let us know!
Best Regards,
Jenny | Docusign Community Moderator
If this helped, like 👍and mark it as “Best Answer”
Hello
I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
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