Ironclad Integration with Docusign eSignature but signature link is getting expired in 48 hours.

Question

Hello Community,We have an integration between Ironclad and DocuSign eSignature. The issue we’re encountering is that when a document is sent for signature, the link received in the email shows as expired when clicked, and a new link is generated. Could you please help us understand why the link is expiring after 48 hours, even though we have already extended the validity period to 120 days?Thanks!👪 Docusign Community Leaderboard Top 5 contributor💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

marco.tanglao · Accepted Answer

Hello ​@Pawan Gangwani,Thank you for reaching out here in Docusign Community.If the validity you’re referring to is under Reminders and Expiration, please note that this setting is not related to the Access Code or Email Notification Link Expiration.The Reminders and Expiration feature controls when the envelope will be automatically voided if it is not completed within the timeframe you configured. It does not affect the expiration of the email notification link itself.At this time, there is no option available to extend the email notification link expiration period.For additional information, you may refer to the following related topics:Access Code and Email Notification Link ExpirationDo DocuSign envelope notification emails expire?FAQ: Email Link ExpirationIf you found the provided response to be a useful solution to your question, please hit like and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Best regards,Marco | Docusign Community Moderator

marco.tanglao · Answer

Hello ​@Pawan GangwaniI hope you are doing well.I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.If you found the response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.Best regards,Marco | Docusign Community Moderator

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