One-time developer account 6-digit code - unable to process your request

Hello ​@Barncliff,

Thanks for reaching out, and welcome to the Docusign Community! I’m sorry to hear you’re getting stuck on the one‑time SMS verification.

May I confirm whether the email address you’re using here in the Community is the same email you used when creating your DocuSign Developer (Demo) Account?

If yes, I checked on our side and it appears that there is already an existing demo account associated with that email. You may want to try resetting your password and then logging in directly from the Demo login page: 👉 https://account-d.docusign.com/

If you’re still unable to get past the SMS step or continue experiencing errors, I would recommend reaching out to our Chat Support so they can assist you further in real time.

Please feel free to update us if you need more help!

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer”

Hello ​@Barncliff,

Thank you for the update. Based on what you provided, the envelope appears to have been successfully sent. You may refer to this article for possible reasons why your recipient may not have received the envelope: Why aren't my signers receiving Docusign Notification emails?

You can also send a private message and provide the Envelope ID of the affected envelope so we can check on our end.

👉 Locate a Docusign envelope ID

Regards,

Jenny | Docusign Community Moderator

Our account admin has now received a number of delivery failure emails.
These include the email address and envelopeID.

 

For more information about the failure, please see the attached error message Docusign received from the recipient's email provider:

bounce Transient General

I’m guessing that this might be due to blocks on email servers due to DocuSign phishing emails? 
 

Hello ​@Barncliff,

Thanks for your message. I checked the Envelope ID, and the status shows “Autoresponded.” This typically indicates that the email address may be undeliverable, invalid, or unable to receive messages.

I recommend reviewing and correcting the recipient’s email address, then resending the envelope.

Let me know if you have any questions.

Regards,

Jenny | Docusign Community Moderator

We are still trying to resolve the issue.
Due to resource annual leave we can’t do anything further this week, so will pick up next week.

We now appear to have resolved our problems 😀
Firstly, one of the email addresses that had been used was incorrect.
The second issue was fixed by Docusign, apparently security protocols were preventing any emails being sent.
Having resolved both those issues, we could then proceed to promote the API config from our developer account to production.

Thank you for your help.