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Confirmation required - Docusign eSignature service will be migrating to Microsoft Azure

  • March 9, 2026
  • 2 replies
  • 44 views
A
Newcomer
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Hi Team,
I hope you are doing well.

We received an email stating that the Docusign eSignature service will be migrating to Microsoft Azure. I have attached the email received from Docusign for your reference. Could you please confirm whether this information is correct?

Currently, the Our Docusign account is hosted in Europe with the following datacenter locations:
FR2 – Frankfurt, Germany – Company: Equinix
AM3 – Amsterdam, Netherlands – Company: Equinix
PA4 – Paris, France – Company: Equinix

If the information in the email is accurate, we would appreciate your confirmation on whether the migration involves only a change in the hosting provider from Equinix to Microsoft Azure or if there will also be changes to the datacenter locations.

Additionally, kindly provide details of the datacenters that will host our account after the migration. This will help us assess and take any necessary actions to ensure our systems continue to function as intended.

Thanks & Regards,

Atu Lomate

2 replies

M
Docusign Employee
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  • marco.tanglaoDocusign Employee
  • Docusign Employee
  • March 12, 2026

Hello ​@Atul Lomate,

Thank you for reaching out here in Docusign Community.

Yes, the information in the email is correct. DocuSign is currently migrating portions of the eSignature infrastructure from on-premise data centers to Microsoft Azure as part of an ongoing platform modernization effort. This migration is intended to improve scalability, resiliency, and overall service reliability.

You may access the related links below regarding with this.

eSignature transactions will soon be processed in Microsoft Azure to better serve you

Alerts and updates

If you found the provided response to be a useful solution to your question, please hit like and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco | Docusign Community Moderator

M
Docusign Employee
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  • marco.tanglaoDocusign Employee
  • Docusign Employee
  • March 18, 2026

Hello ​@Atul Lomate 

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

If you found my response to be a useful solution to your question, could you please click the like and "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Marco | Docusign Community Moderator

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