Unrecognized Payment for DocuSign Service – Transaction ID ******9313

Question

Hello DocuSign Community,I recently made a payment of $5,100.00 to DocuSign for an EBW General service on May 27, 2026, at 20:42:00 (Transaction ID: ******9313). The payment was processed from my B*** account ending in *4182, and the transaction was applied on the same day at 00:00:00.However, this payment has not been recognized or reflected in my DocuSign account. I have checked the transaction details and confirmed that the funds were deducted from my bank account, but the service remains inaccessible.Could someone from the DocuSign support team please investigate this issue and confirm the status of this transaction? I would greatly appreciate any assistance in resolving this matter as soon as possible.Thank you for your help!

Ma.Cubio · Answer

Hello ​@JC07Thank you for reaching out, and welcome to the Docusign Community! I’m sorry to hear that you’ve had difficulty resolving this billing issue.I completely understand how frustrating that must be, and I genuinely appreciate your patience as we work to make this right.To help me look into this further, please send me a private message with the following details:Account nameAccount number in questionEmail address associated with your accountCase number (if one has already been created)Once I have this information, I’ll follow up to address your concern appropriately.Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like and click "Best Answer"

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