Help Forums

Hi all,I’m trying to add a new recipient to an existing envelope after it has already been created.I’m using the following endpoint:/restapi/v2.1/accounts/{accountId}/envelopes/{envelopeId}?advanced_update=true&resend_envelope=true(from the Docusign Documentation)It works fine for all recipients, except for the one I’m trying to add after the envelope was created.When I try with this new recipient, I get this error response:"UNSPECIFIED_ERROR"Object reference is not set to an instance of an object I’ve tried multiple approaches and endpoints, but none of them worked.Here’s one of the request bodies I’ve used:{ "recipients": { "signers": [], "agents": [],

Hello everyone,We’re currently working on passing values from our website into a DocuSign Maestro webform via API trigger_inputs, and while we’ve had success with text fields and date fields, we’re running into challenges with other field types.Specifically, we want to pre-select a radio button option so that when the webform loads, the correct option is already chosen. For example: Gender field (radio buttons): Options are Male, Female, Others. We’d like to pre-select Male. We suspect this challenge may apply similarly to dropdowns, checkboxes, and phone number fields as well.Has anyone implemented this successfully? Could you please share examples of the correct variable types or payload structure required to map these field types (radio buttons, checkboxes, dropdowns, phone)?I’ve attached screenshots for reference. Any guidance or working

Hi, I have issue with attachments, they just don’t return to Salesforce, my expectation is that after user signed doc, it should attaches to Salesforce record, I also adjusted Salesforce connection in Admin panel at DocuSign Demo and installed and connected package in Salesforce sandbox. I attached Apex file, could someone help me?

If the person in charge A changes to the person in charge B after leaving the company.I would like to inquire about how to transfer the signature materials that A person in charge has conducted in the past to B person in charge.Is it possible on the screen below?The button is not active. 

I need to calculate and display a date 30 months from the date signed.In my template, I have created a date signed field and called it policy_period_from.I have created a formula field with the following formula: AddMonths( [policy_period_from] ,30)This is displaying in numerical UK date format (dd/mm/yyyy) but we are sending this particular doc to our US customers so it either needs to be in US format (mm/dd/yyyy) or be in a format that can’t be misinterpreted in the US (e.g. dd MMM yyyy, i.e. 30 Nov 2026).How can I achieve this?

I have a completed docusign PDFI have no idea who it is from or what it is about and I can't access the envelope. Need to make sure no one is trying to use my account to sign documents

Is there an admin report that I can run to see which envelopes were sent as part of a Bulk Send job?  We are about to renew our contract and we are considering adding the Retrieve feature so that we can mass download completed envelopes.  Before we do this, I want to know who else in the firm, if anyone, uses Bulk Send.  If I am the only one who uses Bulk Send, then Retrieve probably is not necessary.  I have full admin access and can run any available reports. Thanks,Teri

Hi all, First time here, I have a question on having QR codes on documents we upload to docusign to send out. We use the QR code to hold data about the document so we can easily sort them when they are returned. However, when we upload a document with a QR code it seems like docusign converts it to the literal text or removes it sometimes. Is there something we need to do to keep the QR from changing to text? 

 Hello,I want to configure the settings for my organisation. I am an Admin and can edit all settings except the recipient Roles. Why?I need it for a third party Application to work. Am I missing something here? Why cant I set the checkmark on “Enable allow to edit recipient”?  

I signed up thinking I'd be getting a 30 day free trial. Little that I knew that the company charged me $53 CAN, upon signing up. I tried to get in touch with customer service. There's absolutely no way to get a simple response from anyone. I ran are in circles for hours. I decided to call sales. Because this department of course has live agents. The only thing I got help with was to set up a phone call from Customer service within 1 business day. To get my refund. I am terribly disappointed with the service. What a waste of time. 

I am trying to automatically send docx documents for signature to Docusign using only google apps scripts. I went through all the steps to convert the docusign RSA private key from pkcs1 to pkcs8 and then paste the pkcs8 key into the apps script project properties, but i am still running into this error on the code line const signature = Utilities.computeRsaSha256Signature(signatureInput, keyBytes); I also tried an alternative with uploading the pkcs8 .pem file to drive and using the file ID as one of the project properties, but that didn’t work either, the cleaned key in the debugger is showing up like this (screenshot). I used the texteditor on macbook (with make plain text formatting utf-8 option) to create the .pem  files, the openssl terminal command to convert from pkcs1 to pkcs8 and the cat command to get the pkcs8 key after conversion.

Hello! Is it possible to conditionally display a field based on the value of a specific column in a table?For example:In a counterparty data table, if the 'Marital Status' field is set to Married, I need additional fields to appear so the user can input the spouse's data. (It doesn’t have to be in the same table, but apparently I can’t add a condition to a column.)If the 'Marital Status' is anything else, those spouse-related fields should remain hidden.  Thanks!

So I have to make an envelop using a combination of documents:First is a lets say 10 page flattened pdf from our document management system that need to be in the envelop (in this document no signature or client input is required), then,it is followed by another document that is from the same system and this I am overlaying with a server template.Issue: When the envelop is created, the server template fields are overlaying on the first document and not the second where it is supposed to.I am using the following Json: {    "allowMarkup": "false",    "brandId": "86aee07f-0f86-4c26-xxxxx",    "compositeTemplates": [        {            "compositeTemplateId": "1",            "document": {                "documentId": "1",                "fileExtension": "pdf",                "name": "forms.bound_pages",                "transformPdfFields": "false"            },

I have an enevlope PDF,   where there will be a single signer..    but the PDF will contain two (2) signature blocks is there functionality exists that once the signer signs 1 of the 2 signature blocks,   to disable the other block from being signed.    we need to prevent 2 signatures from the envelope the signer decides which one of the 2 needs to be signed

When I try to use Google Drive to add documents, nothing happens. I wen thru a step by step of API access, ensuring it was trusted, and then in google admin workspace, ensuring Drive SDK thing is on, still nothing. restarted the comp. nothing.  I am not sure what else to do. 

Good morningOne of our users is sending an envelope and trying to choose the signature type from the dropdown list.  The dropdown is blank.Has anyone ever encountered this issue please?

If we currently subscribe to IDV and have this feature enabled on some of our accounts, will this automatically transfer to the new offering by IDVerse?

We have recently noticed amongst multiple document signature cases that the candidate is not putting a physical signature on the document and instead the system shows a blue "Completed".The system describes that they signed using mobile, although we have do not add mobile authentication options to the signature flow process.We tested the system and after clicking "Finish", the system no longer asks the candidate to add a signature. Is there a way to restrict the system so that candidate would have to add a signature and how?

We’re building an integration where envelopes are created via the DocuSign API (through Make.com). The goal is to customise the Completed confirmation emails (subject and body).I reached out to DocuSign Support, but I’ve been bounced around and still don’t have a clear answer. So I’m putting this out here:🔹 Which plan level unlocks the Branding feature so we can create and reference brandId values?🔹 Once branding is enabled, can we use:PUT /restapi/v2.1/accounts/{accountId}/brands/{brandId}/resources/emailwith a custom XML resource file (including <completedSubject> and <completedBody>) to fully customise those confirmation emails?🔹 Can HTML and placeholders (like signer name or envelope ID) be used inside those tags?🔹 If we specify {brandId} when sending envelope

DocuSign has any feature that can automatically remove users or integrate them for this?

Hi DocuSign team 👋,I’m integrating Identity Verification (IDV) in our Laravel-based app and connected it with a DocuSign Connect webhook.Everything works fine for regular eSignature events — I successfully receive: recipient-completed envelope-completed envelope-voided, etc. However, I never receive the two Identity Verification events even though they are enabled in my Connect configuration:✅ “Identity Verification Pending”✅ “Identity Verification Completed”Setup details Webhook URL: (public ngrok HTTPS endpoint) Environment: Demo (developer) Using REST API v2.1 Envelope created via API with the following recipient structure:  

We’re excited to announce a new way to build with Docusign using the Model Context Protocol (MCP) Server. MCP acts as a bridge between Docusign and large language models (LLMs), enabling natural language interactions with Docusign’s agreement and workflow capabilities.With MCP, you can connect Docusign’s APIs and tools to AI-assisted environments and use conversational prompts to automate or explore actions. For example: “Give me a quick summary of my active agreements.”“Generate an access token for my demo account.”“Trigger the NDA approval workflow in Maestro.” This is the same technology that powers Docusign’s new integration with ChatG

Set the ExpireEnabled, ExpireAfter and ExpireDateTime using Docusign SDK 8 for C# and its not taking the values. Key points :Using Docusing SDK 8 with C# Using developer accountI’m creating the envelope from a template.I changed the expiration days in docuSign settingsThese are the lines of code :   // Get the envelope definition after configuration var envelopeDefinition = config.GetEnvelopeDefinition(); // Set the envelope status to "sent". The signer will get an email from DocuSign envelopeDefinition.Status = "sent"; // Set expiration date envelopeDefinition.ExpireEnabled = "true"; // Enable expiration envelopeDefinition.ExpireDateTime = DateTimeOffset.UtcNow.AddDays(14).ToString(); envel

I would like to ask for some guidance or assistance on the below.We bought E-signature Standard Licenses for 90 users. The usage shows we are within limit. But users are getting this Envelope Allowance exceeded error.I know the envelopes are shared across our plan so we should not be receiving this error.We have already opened a case to DocuSign support but it’s more than 20 days and we still don’t get any resolution.Any help would be appreciated.  

Hello!We have a signing group that needs to be able to print and sign documents, but it appears that print and sign is disabled for signing groups. I have been unable to find a good explanation as to why, or how we can re-enable it. Is there a way to adjust this setting, and if not, what workarounds have others used? The best we’ve found so far is for signing group members to “assign to someone else” and assign it to themselves because then they can print and sign, but that creates excess clicks, emails, and a Docusign error screen to boot. Thank you for any help!