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Does anyone know how to unselect a radio button without having to select the other button?

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Community ExpertAnswer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

By default there is no option to unselect, however depending on the account plan there is a feature called "Allow Signing Radio Deselect", to confirm if your plan has it, you will need to create a case with DocuSign Support or you can contact your DocuSign Admin to know if the feature is part of your plan.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Community Expert

Answer

Docusign Employee

Hello,

Thank you for reaching out here in the DocuSign Community.

By default there is no option to unselect, however depending on the account plan there is a feature called "Allow Signing Radio Deselect", to confirm if your plan has it, you will need to create a case with DocuSign Support or you can contact your DocuSign Admin to know if the feature is part of your plan.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Community Member

Legacy User

Thanks Christopher!

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CorneliaPetrea

Newcomer

Can I follow up with a question on this topic please? If we activate the "Allow Signing Radio Deselect" - would this only be applicable to the radio buttons that are set up as “not mandatory (or not required)” ? I presume the signer will not be able to “deselect” a radio button which has been set up as “required” (or mandatory)?

Many thanks in advance for your response.

Cornelia

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Noralynn.Niduaza

Community Moderator

Hi @CorneliaPetrea,

Thank you for engaging with the Docusign Community. I’ll be glad to help!

The "Allow Signing Radio Deselect" setting allows radio buttons to be deselected if a field is marked as optional and a user accidentally makes a selection.

I hope the information helps clarify.

Best regards,

Noralynn | Docusign Community Moderator

If this helped. Feel free to Like👍and click "Best Answer."

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