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Added User to docuSign is getting error message - Activation Required

Forum|Forum|2 years ago
March 12, 2024
6 replies
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User has been added to docuSign and has the permission of DS Sender. When trying to send offer letter from SuccessFactors geting the below error message.

Best answer by Alejandro.Ramos

Hi @Edociana,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you have been unable to send your envelope through SuccessFactors due to this error, but I will assist you in correcting the issue.

Have you activated the user connected to your integration with SuccessFactors?

An account administrator can resend the user’s activation link in Settings>Users>Actions>:Resend Activation Link.

For detailed steps on this process, see:

Resend Activation Emails to Pending New Users

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Answer

Docusign Employee

Hi @Edociana,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you have been unable to send your envelope through SuccessFactors due to this error, but I will assist you in correcting the issue.

Have you activated the user connected to your integration with SuccessFactors?

An account administrator can resend the user’s activation link in Settings>Users>Actions>:Resend Activation Link.

For detailed steps on this process, see:

Resend Activation Emails to Pending New Users

Feel free to let us know if you need further assistance with this.

Thank you for using Docusign, we hope you have a wonderful rest of your day!

Best regards,

Alejandro R. | Docusign Community Moderator

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

A

Alejandro.Ramos

Docusign Employee

Hi @Edociana,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Alejandro R. | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

J

JulioM

Newcomer

Hello,

We have a similar scenario: User has been added to DocuSign and has the permission of DS Sender.

When trying to send offer letter from SuccessFactors the following error message pops up: “Activation Required” [Don’t forget to check your email for a welcome message from DocuSign to activate your account...].

Docusign user status=Active; Permission Profile=DS Sender.

User is able to send envelopes without SF integration.

Kindly provide your feedback.

T

Tracee B

Newcomer

The user may have been added and given the permission profile, but does their status say ‘Active’ or ‘Pending’ ?

D

davidappah

New Voice

Good morning, everyone.

I’m currently running into this same issue. The user’s status shows as Active in DocuSign. Initially, their email address in SuccessFactors was different, so I corrected it, refreshed the instance, and tried again, but I’m still encountering the same problem.

As part of troubleshooting, I deactivated and re-enabled the user’s DocuSign account so I could send a new activation email. The user successfully reactivated their account, but unfortunately the issue persists.

I’ve also refreshed the cache and retried the process, with no success. Has anyone been able to resolve this issue or come across any additional troubleshooting steps that might help?

Thank you in advance for any guidance.

D

davidappah

New Voice

Hi everyone,

I was able to resolve this issue and wanted to share the solution in case others encounter it.

The root cause was that the SuccessFactors external user account was not aligned with the correct DocuSign User ID.

Resolution Steps

In SuccessFactors, navigate to Manage External User Accounts.
Select Export All External Accounts to download the external user account file.
Open the export and filter by the user's username.
Locate the user's EXTERNAL_PARTNER_CODE and verify that it matches the user's DocuSign User ID.
In my case, these values did not match.
Update the file by replacing the incorrect PARTNER_USERNAME value with the correct DocuSign User ID.
Return to Manage External User Accounts and select Import External Accounts to upload the corrected file.

Once the external account was updated and synchronized with the correct DocuSign User ID, the issue was resolved and the recruiter was able to generate offer letters using E-Signature without receiving the activation error.

Hopefully this helps anyone who runs into the same issue in the future.

Resolution Steps

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