Not Receiving DocuSign Emails

Question

I am trying to access my DocuSign account but am not receiving emails. They are not blocked or going into junk/spam for my hotmail address but this is an issue because apparently my pension provider is trying to send me emails via Docusign and I’m not receiving them and I can’t log into my account because I can't receive the access code supposedly sent to my email address

Noralynn.Niduaza · Answer

Hi ​@Vince1,We appreciate you reaching out to the Docusign Community and are delighted to have you join us.We apologize for the recent issue with the email notification not being received. I’ll be glad to help you with this.We are aware of an ongoing issue affecting email delivery and inbox placement, and our Engineering team is actively coordinating with Microsoft to restore normal delivery speeds. If you’re requesting a new verification code or a password reset, please wait a few minutes before making another request, as multiple rapid attempts may trigger additional rate limiting.We’ll continue to provide updates as soon as we have more information or once the issue has been resolved.Thank you for your patience and understanding in this matter.Best regards,Noralynn | Docusign Community ModeratorFeel free to Like👍and click "Best Answer."

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