Hello DocuSign community,
We have installed a DocuSign package in our org however we encountered an administrator as status ‘Pending’ the rest of our users are in status ‘Active’, please help me out what actions are needed to change the status of this user. Please see attachment for reference.
Best answer by marco.tanglao
Hello
Thank you for reaching out here in Docusign Community.
The user should received an email to activate their account.
You may advise the user to check their spam or junk folder to locate the said email.
Once they have their account activated, the status should change to active.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Thank you for reaching out here in Docusign Community.
The user should received an email to activate their account.
You may advise the user to check their spam or junk folder to locate the said email.
Once they have their account activated, the status should change to active.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the solution I suggested or if the information I provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco | Docusign Community Moderator
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