Western Sahara with country code +212

Question

When selecting the country code +212 during authentication, the system offers either Morocco or Western Sahara as options.

However, selecting Western Sahara is highly problematic because it is an extremely sensitive issue.

Docusign states that it cannot remove this option: has anyone else encountered this problem and know how to ensure that only Morocco—and not Western Sahara—is displayed when using the 212 country code?

Regards,

Noralynn.Niduaza · Answer

Hi ​@VIVI,Thank you for engaging with the Docusign Community. I’ll be happy to help!We understand your concern regarding the SMS/phone authentication available country displayed when selecting the +212 country code. We apologize for the inconvenience this may have caused.The country/region options shown in the authentication interface are based on Docusign’s underlying country and telephone numbering data, and unfortunately, this list cannot currently be customized at the account level to remove the Western Sahara.At this time, we recommend using an alternative authentication method available that meets your requirements. If this behavior is affecting your business or user experience, we also recommend submitting a feature enhancement request through Ideas Dashboard for review. That’s where ideas from Docusign users like you can submit ideas to improve Docusign’s features, and where you can also vote on ideas from other members.Thank you for your understanding in this matter.Best regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

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