Urgent Need to Upload JSON template in new account

Forum|Forum|10 hours ago
September 10, 2026
3 replies
24 views

I have a standard account and have enabled template upload via Admin, sending settings and the box remains checked. However, when I go back to templates, I don’t have an option to upload a template, only create a template and that upload dos not allow for json file. I have logged out and back on and still do not see it enve thought the enable template setting is still checked.

Is there another way to upload a template?

Templates

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Noralynn.Niduaza

Community Moderator

Hi @awest,

We appreciate you reaching out to the Docusign Community and are delighted to have you join us.

I understand that you are having an issue uploading templates, and we apologize for any inconvenience this may have caused. I’ll be glad to help!

To further check, could you please provide a screenshot showing the Template page? Please refer to the image below.

Also, try refreshing the page, clearing the browser’s cache, or using a different browser, such as incognito or a private window. If the issue persists, we recommend submitting a Support case through the Docusign Support Center so our technical team can further investigate.

I look forward to your update.

Best regards,

Noralynn | Docusign Community Moderator

A

awest

Author

New Voice

Thank you so much for your quick reply. I was looking for an Upload template button and did not look under start. I found it and it works, but I have to deal with a template that is too large now. Thank you for your help, I’m off and running!

N

Noralynn.Niduaza

Community Moderator

Hi @awest,

Thank you for getting back to me. I’m glad all is good now! 😊

If you have any other questions or run into any issues, feel free to reach out here in the Community. We’re always happy to help!

Wishing you a great rest of your day!

Best regards,

Noralynn | Docusign Community Moderator

Feel free to click the “Best Answer ✅” button below the post. That helps others in the Community find trusted answers faster.

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