Help Forums

My document shows "completed" and I have the certificate, but when I open the document, I don't see the signature. Could the person have left it blank and submitted it?

I have a powerform embedded via an iframe and when someone goes on the public document page they have to fill out the powerform signer information that asks for a name and email and afterwards they are taken to a screen where the actual document is. Is there anyway to remove that first screen?

why does it repeatedly state “validation of PDF failed”? how to fix?

Once you have sent a DocuSign and the recipient has completed it can the cc'd recipient or the main recipient log back into the email at a later date and view the DocuSign content?

I have a rule set up to export a specific user's envelopes to DropBox. How can I execute that rule on all existing envelopes?

I've created an elastic template and embedded on a webpage. I can view responses in the web app when logged into my account, but can I generate automated notifications (e.g., emails) to designated people when someone accepts or declines?

For example, under the eSignature account, our has 1 DS Admin and another 3 DS Sender (which these DS Sender are created by adding envelopes and seats under Plan and Billing) as illustrated below:Each DS Admin and Sender has 100 envelopes. The question is, if DS Sender 3 has 50 unused envelopes, can the DS Admin/DS Sender 3 transfer the unused envelopes to DS Sender 2?Any advice is greatly appreciated! Thanks!

I have a Signing Group established with two individuals. There responsibility as a recipient is Needs To View. The history of the envelope shows that one of the individuals has opened and viewed the document, but it is still not being forwarded to the next recipient.In this situation, does it requires both individuals in the signing group to view before the document moves on?

How to get flexibility to send document to the multiple users and to get the document signed by any one of the recipients , and it doesn't matter which one signs it ?

How to delete one member of an almost completed e-signature document?

I need to write a work instruction for our clients (who do not have or want a DocuSign account) to sign envelopes through notification emails and can't find directions for this process (preferably with screen shots) anywhere. Help

I changed her "Name" to how we wanted it to appear and kept her email the same, but once she received the package, the signature still appears as she changed it (her birth name). Do I need to void the package and start over?

I need to receive the invoices under my company name and not under my own name, and there is no way to edit the billing information in the Settings panel

I have a document that requires initials and signatures from two different parties. I would like all items signed in one document. how to do I send to different parties to get all signed on one document?

The signers for an envelope are getting an error message when they try to sign. Both signers are unable to sign. The attached document shows the error message they are getting as well as an excerpt of the envelope history which shows the failed activity.The document is large - 18 MB and 98 pages. Could that be the problem? It is my understanding that documents can be up to 25MB and 2000 pages. Is that not correct? If you have any idea why this is happening, I would appreciate it.Thanks, 

So my company has three accounts and one of the accounts , set signing order is on by default but the other two dont? Is there a admin setting for this?

We have moved to Atlas and our old logo is coming up on docusign. If we can please change asap.Thank you

Can the sender edit a document after it has been signed

We created two offices in DocuSign to organize transactions, one for residential and one for commercial. Agents did not select the correct office during the Room creation. Is there any way to change the office after a Room is made?

I have the DocuSign extension for both Chrome and Edge. However when I log into DocuSign, I do not have the field/prompt/"Start" button to upload a document. How do I fix this?

My brokerage requires an "e-signature certificate" from Docusign for each transaction. Where can I find this?

When sending a packet for signature, want the signatures to be blue instead of black. How do I do that? Thanks Lorraine

Can I send a document that doesn't require a signature? We just want to trace that the envelope was delivered and opened.

I am not seeing options to exclude certain users from our SSO policy or a way to remove SSO altogether. My admin console doesn't have the same tabs such as the mentioned Security tab in this document https://support.docusign.com/s/articles/How-to-exclude-specific-users-from-SSO-requirements?language=en_US&rsc_301. I am currently an admin with full access, is this different than being an org admin? If so, how do I identify who the org admins are?

Today our site is integrated with Salesforce. We use Powerforms to collect data>eSign and send data to Salesforce. The issue we have is Powerforms does NOT support email address uniqueness validations when a customer is filling out multiple email fields (aka: 3 fields for email, each must have a unique email address) which is critical to our process. It appears Acrobat forms will allow this validation process when the user fills out the Acrobat form. We would like to use Acrobat interactive forms to replace Powerforms but cant seem to find anything that outlines that process. We are NOT looking at setting up a PDF and inserting Powerform fields (that is our current issue), we need the Acrobat form to perform the validation, then save the data to SF and have customer eSign using DocuSign