DIFFICULTY SENDING A DOWNLOADED DOCUMENT

Question

i downloaded a pdf document and put in the signers, but it wont give me any option to send. when i click on ‘prepare document for signing’ it says it is unable to send this document. i have done this many times before but for some reason it wont. i will when i send it thru zipforms but not when i upload a document. help.

Christopher.Alpizar · Accepted Answer

Hello @REALTOR DAWN,Thank you for reaching out here in the DocuSign Community, I appreciate you bringing your question to the DocuSign Community we want to welcome you to this community.I apologize for the inconvenience, I know the importance of having the ability to send an envelope as needed. I understand that when you download a PDF document and put it in the signers, the system does not give the option to send it.Have you tried the bellow troubleshooting:Clear cache/cookiesTry a different browser(s)Try an Incognito windowTry a different deviceTry a different Internet network, such as on a mobile device using data with Wi-Fi disabled.Try using VPN, or if on one already, disconnect from VPN and try againNote: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.Compare eSignature plans & pricing.Let us know if you need further assistance with this.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

Christopher.Alpizar · Answer

Hi @REALTOR DAWN,I hope you are doing well.I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.Best regards,Christopher |DocuSign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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