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TianaMNewcomer
Newcomer
March 26, 2024
Solved

Signed documents before I had an account, how to add them to new account.

  • March 26, 2024
  • 2 replies
  • 1280 views

Hi,

I have recently signed a heap of documents for building a house through DocuSign.
The bank needs the digital certificates and said I should be able to log into my DocuSign account and download them.

I had not created an account prior to signing any documents, so when I created an account with the same email address, there is nothing in the history or completed sections.

I do not have the original emails from DocuSign,

Can they be added without having to ask the builder to resend them all.


Thanks,
Tiana.

Best answer by Michael.Rave

@TianaM 

All documents after the creation of the DocuSign account can be accessed from your DocuSign account. The documents that have been signed prior to the account creation are standalone and can only be accessed via the email links from DocuSign.

If you deleted the links and did not download the documents, it is best to reach out to your builder. The sender has access to the documents that were sent to you and is able to download and provide them via email to you.

2 replies

Michael.Rave
Docusign Employee
Michael.RaveDocusign EmployeeAnswer
Docusign Employee
March 26, 2024

@TianaM 

All documents after the creation of the DocuSign account can be accessed from your DocuSign account. The documents that have been signed prior to the account creation are standalone and can only be accessed via the email links from DocuSign.

If you deleted the links and did not download the documents, it is best to reach out to your builder. The sender has access to the documents that were sent to you and is able to download and provide them via email to you.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.
    Docusign Employee
    Christopher.AlpizarDocusign Employee
    Docusign Employee
    April 9, 2024

    Hi @TianaM,

     

    I hope you are doing well.

     

    I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

     

    If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

     

    Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

     

    Best regards,

     

    Christopher | DocuSign Community Moderator

    "Select as Best" below if you find the answer a valid solution to your issue.

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