Difficulty uploading docs to sign.

Hello @RobLaw, 

Thank you for reaching out here in the DocuSign Community, I appreciate you bringing your question to the DocuSign Community we want to welcome you to this community.

I apologize for the inconvenience, I know the importance of having the ability to send an envelope as needed. I understand that you have difficulty uploading documents to sign, when you select the upload option documents to sign they are not responding when you click them.

Have you tried the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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