Adding a signatory to a document circulating and removing one

Question

Hi,

I’ve followed instructions on how to correct an envelope to add a signatory but I’m having some issues.

Once I add the new signatory and click ‘correct’, nothing happens, I do see the ‘correcting banner’ but still nothing happens. I need to add another signatory and remove the one that I had there so I need to set up new boxes for where this person needs to sign. I was expecting to be able to go to the ‘standard fields’ and add new boxes to the new signatory.

Do you know what step I might be missing? I was even able to move the new signatory into their place in the recipients.

Thanks

Alexandre.Augusto · Answer

Hello, @KManciniWelcome to the DocuSign Community!Try this:Cancel the current envelope’s correctionBe sure the envelope is in the Waiting for Other statusCheck to guarantee you don’t have other browsers or tabs opened with the envelope being edit, if so, logged off from them.Open another browser (Chrome, FireFox or Edge)Open an incognito tabLogin to your accountAfter that, try to Correct the envelope again.I hope that helps,Alexandre

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