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Hi,

 

I’ve followed instructions on how to correct an envelope to add a signatory but I’m having some issues.

 

Once I add the new signatory and click ‘correct’, nothing happens, I do see the ‘correcting banner’ but still nothing happens. I need to add another signatory and remove the one that I had there so I need to set up new boxes for where this person needs to sign. I was expecting to be able to go to the ‘standard fields’ and add new boxes to the new signatory.

 

Do you know what step I might be missing? I was even able to move the new signatory into their place in the recipients.

 

Thanks

Hello, @KMancini 

 

Welcome to the DocuSign Community!

Try this:

  • Cancel the current envelope’s correction
  • Be sure the envelope is in the Waiting for Other status 
  • Check to guarantee you don’t have other browsers or tabs opened with  the envelope being edit, if so, logged off from them.
  • Open another browser (Chrome, FireFox or Edge)
  • Open an incognito tab
  • Login to your account

After that, try to Correct the envelope again.

 

I hope that helps,

Alexandre

Hello @KMancini ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | DocuSign Community Moderator
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