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I am trying to add my team photo to Docusign profile picture and no matter how I size it, it is too zoomed and can’t seem to get whole team in.  Only 4 people, but help, why is this so hard???  Can manipulated in photoshop as needed, but no matter what I have done it seems to have a mind of it’s own as to how to crop everything out that I want?

Hello,I’m new to DocuSign.  I cannot seem to locate an answer to my question.  I have several assignments that I will be sending to an investor. Example of the signature page attached.  It will need to be first signed by the assignor using DocuSign envelope.  The assignee will sign next and they said they can just sign manually in their office.  My company will be the GP and we will need to countersign and we can also do this manually.  Is it an acceptable process to send the envelope to the assignor and include a cc for assignee.  Will the assignee be able to print the completed document and sign and then email back to me so we can also print and countersign as GP?  I wasn’t sure if it’s acceptable to ask someone to print and sign a DocuSigned envelope.Thanks!

Found DocuSign formula field then used Date functions like Day(date) that worked successfully to print day of the signed date on the document.  However, couldn’t find any formulas for Month and year.  Is there any solution to print/populate month and year values of DateSigned in the separate fields ? For Example : Signed on this day _____, of ____ month of year ____. 

I set up my Docusign account, which I paid for using my personal credit card, under my work email address. Unfortunately I was laid off and my access was immediatly cut off. Now I can’t get into the account to cancel the subscription because I can’t do the 2 step verification. I called the support line and it says I have to have an online support ticket created to get help. I can’t open an online support ticket because I can’t log in. How can I get help to cancel this account?

I am trying to determine if a set of documents are authentic DocuSign documents. Each document has a DocuSign Envelope ID at the top and the signatures have a frame/ID.However, many documents have the same DocuSign Envelope ID at the top of the page. I understand that the document ID should be unique to each document. Why would the same ID be on different documents?Also, in order to track the duplication of DocuSign Envelope IDs, I’ve noticed that when I copy/past these IDs into a different format (Excel, for example), up to three different DocuSign Envelope IDs are revealed. Why would this happen? Would multiple DocuSign Envelope IDs be assigned to one document during the course of signing? 

Hi, I’m trying to follow the directions below to download data from a webform, but I do not get the Download Result option when I click the menu. Any suggestions? “You can download a CSV file containing all the data collected from recipients who completed a web form. You can use the CSV to analyze your data. You can also integrate the CSV with other external systems.Open the web form and at the ellipse (three dots) menu, select Download Result. The Downloading web form results message displays while processing the download.”

I have a rather long text message I need to include to my recipients, who are typically signing contracts, and when I set up my template with the language for the message, it looks fine, with paragraphs, bullet points, spacing, alignment etc. But it seems that once the recipient receives the envelope the paragraphs are all jammed together as one huge paragraph, including my signature block. Is there a way to keep some formatting, just paragraphs and spacing, in my messages to recipients?

Hey all,Our security solution marks emails from “eu.docusign.net” as phishing.The domain seems to belong to Docusign, and the email seems to be legit, but looking into why this is marked as spam, I saw that your SSL configuration for https://docusign.net/ is incorrect.I am not sure if this is the reason for the marking, but it would be good to rectify this in any case.The problem lies with the SAN configuration not having the plain docusign.net as domain name configured:This is what my firefox says:Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for docusign.net. The certificate is only valid for the following names: www.docusign.net, na1.docusign.net Error code: SSL_ERROR_BAD_CERT_DOMAINPlease check your configuration. If you could resolve this error, maybe it helps with your emails being marked as spam and blocked.

I am creating a template for our Service Agreement that requires a signature.We have 2 additional standard documents (FAQ and T&C) that we wish to include with every agreement, these do not require signatures or any input other than simply viewing them.Is there a way to apply the template in a way that the user only has to upload the Service Agreement and the other 2 standard documents are automatically attached?Or do they need to manually attach these documents each time? 

Hi,We are piloting an upgrade of the Docusign eSignature App (Version 7.2.1) to DocuSign Apps Launcher for Salesforce (Version 6.10.2).Behavior with the legacy eSignature app was for the signed documents to be written back to the DocuSign Status object.  It appears that the behavior in DAL is to write the signed documents back to the envelope’s related object (Opportunity, Contact, etc).Is it possible to change this behavior in DAL?  We have a lot of automation/code relying on the documents being attached to the DocuSign Status object that will need to be changed if we can not modify that behavior.

Has anyone had success getting DocuSign to make enhancements to the esignature user interface?

hi guys, we have some issues with documents sent for sign offs and they disappear from signers view. Like they are telling me they see no docs I sent. Did someone observe the same? Or know how to deal with it?

Hello,I’d like to send a draft envelope via DocuSign API. The application uses ASP.NET Core.What I’ve done so far, I retrieved the envelope with GetEnvelope and set Status as “sent”, then I called Update method to change the envelope status.The envelope contains one Document, and 2 Recipients. And I received an error as follows : Error calling Update: {"errorCode":"INVALID_REQUEST_PARAMETER","message":"The request contained at least one invalid parameter. Value for 'purgeState' must be 'documents_queued' or 'documents_and_metadata_queued' or 'documents_dequeued' or 'documents_and_metadata_and_redact_queued'."}I tried to set PurgeState as “documents_dequeued” (1) or “documents_queued” (2) but I received different error messages : (1) documents not in the purge queue, and (2) the envelope must be completed first, which is not the case.I just want to send the draft envelope with documents to sign after storing the envelope id in our database, so I can keep track of the envelope status in

I’m using the SDK C# and when sending a request Envelopes::GetDocument (link) to get the documents, this fails with error:"errorCode":"COMBINEDDOWNLOAD_UNABLETOGENERATEPDF","message":"Unable to generate combined PDF. Please download the documents as an archive." Odd thing is that we are not requesting combined documents. Asking for combined documents would need the specific keyword “combined”, but we don’t have it or use it. Could the error code be related to something else than combined documents? I have not found any information about this error code.

When one of several signatories tries to sign, he reports that the signature area is black. The document looks fine and no other signatory is reporting the same issue.Any ideas?

Hello DocuSign Community,I am using the DocuSign Monitor API in my developer account and have noticed an unusual behavior in the API responses. Specifically, records with the data field having attributes such as IDs, IPs, or user agents are returned as a list of individual characters rather than as a single string.For example, instead of:"userId": "abab12"the API response gives: "userId": ["a", "b", "a", "b", "1", "2"]This behavior is not consistent across all records and only occurs in certain records. Is this the intended behavior of the API, or could it be a potential bug?Note: I have observed this behavior at least for ‘Alert’ records related to ‘Envelope’ activities.I have attached a screenshot for reference.Docusign Monitr API response 

In my application i am using iFrame to display the docusign embedded view.i am able to complete the sign and read the event and perform operations and navigations in my app successfully in local environment. But the issue is when this is tested in production environment, I am able to sign and redirect url is being called giving 200 response but nothing is happening after that.  same code is working fine with local environment and failing in production environment. I am not understanding is it because of any configuration issue or what.The difference I could see in the network requests is below request is failing. I don’t know exactly this is the problem. PFA belowI am using react router Route to handle the docusign url redirection like below<Routepath={urls.docusignComplete}component={() => <CustomDocusignCallback />}/> In the CustomDocusignCallback component, i am handling the event and calling backend api to update the document status and after that navigating back to

Once i submit the docusign application for “Review”, review gets passed and status c, when i hit “Go live” then the docusign team would manually review my application or how does the go live process works, please explain & how many days it takes!!

I keep trying to get refunded since May, Docusign never returned me the money.What should I do?They keep closing my case, saying that they would refund the money several times. A refund request for 112.17 USD has been submitted to start the refund process. This amount is subject to change due to taxation or proration. This process can take 10 to 14 business days. If you do not see the refund in your account within 10 to 14 business days, please contact us and reference your case number: 13736636. Like this.I never got refunded.I’m so tiredI just got my money back.  

Hiya~DocuSign keeps telling me that:I am signed up for the largest plan I can sign up for I am about to be out of contracts.Is this a catch-22?They promised to call me over a week ago, but they haven’t.They keep asking me if I want to keep the case open, but they’re not helping.Can anyone help?I am an LLC, and it is just me, the entire company.Thanks~Dianne 

User Signs DocuSign but Then DocuSign add a yellow box over the signature and asks for signature again

Good afternoon,Currently we are using our production account for development of our product. This is proving limited due to the number of envelopes we require.Is it possible to use the developer sandbox environment for our development purposes using the same integration key? If this is possible would it have a knock on effect on our customers that are already using this integration key?Again, if this is possible would be then have to go through the process of converting it back to a production environment again, i.e. make 20 successful API calls?Thank you in advancePeter HaynesFocus Micro Systems

Hello - When using the ID Verification and Liveness feature what do you in include in your disclosure for consent and ensure the use is in compliance with applicant?

Dear DocuSign Team, Could you please help me with the answers to the following questions: In order to sign a document with Advanced Electronic Signatures (AES), what can be used as a factor for two-step authentication? Is it possible to sign a single document with all three forms of electronic signatures (Electronic Signatures, Advanced Electronic Signatures (AES), and Qualified Electronic Signatures (QES)) at the same time? What is the current version of DocuSign?  I look forward to hearing from you. Kind regards,Sharareh

Dears,Please, does someone knows how to download the archive in the p7s format?Thks!