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SMS Auth - Entering Code Issue

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We have a client that received her SMS code, but she’s not able to enter the code to get into the envelope. Any ideas on what her problem could be and how to help her get the code entered?

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M

marco.tanglaoAnswer

Docusign Employee

Hello ,

Thank you for reaching out here in Docusign Community.

To "enter the SMS code in a DocuSign envelope," you would open the DocuSign notification text message you received or email for the envelope you need to sign and then paste it into the designated field on the DocuSign website when accessing the envelope

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

M

marco.tanglao

Answer

Docusign Employee

Hello ,

Thank you for reaching out here in Docusign Community.

To "enter the SMS code in a DocuSign envelope," you would open the DocuSign notification text message you received or email for the envelope you need to sign and then paste it into the designated field on the DocuSign website when accessing the envelope

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Translate

M

marco.tanglao

Docusign Employee

Hello @Jenn Burkhardt,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Translate

M

marco.tanglao

Docusign Employee

Hello @Jenn Burkhardt

I hope you are doing well.

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.