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Question

eSignature Error Message

  • February 13, 2025
  • 2 replies
  • 28 views
J
Newcomer
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Hello, up until today, I have always used the free version of DocuSign with no problems. I ONLY sign my own documents that I prepare; I never send them via email to be signed by anyone else.  I never ran into any issues with the number of documents I could sign. 

Since i never send them, I never had to worry. As a matter of fact, my homepage still says I have 2 sends left.  However, when I tried to upload a new document to sign, I received this message: “The envelope allowance for the account has been exceeded.”.

As I previously mentioned, I never had to worry about a signing limit.  I’ve signed many documents in a month, sometimes over 15 with no issues.  I’ve been using DocuSign since 2018.  Can someone help?

R
Community Moderator
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Hello ​@joegaff76 ,

Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!

 

I apologize for the inconvenience the envelope limit has caused you, but I would be more than happy to assist you in resolving the situation.

You mentioned that you uploaded a document for you to sign. Please check if it went to your Sent or Inbox folder in your Agreements Tab.

If it did, this would confirm that you have used the limited sends on a free account since it created an envelope.

 

The Signing part of a free account will not count against this allowance if the document was sent to you by a different user. 

If you need to upload your document and sign it, you must purchase a plan to continue using the feature. But to sign the documents you have received, you do not need to and still keep using your account.

 

Let us know if you still need assistance.

Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

M
Community Moderator
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Hello ​@joegaff76 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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