Powerform problem

Hello ​@JRiley,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear about the issue you’re experiencing with PowerForm creation. I understand that when you use the PowerForm URL, it results in an unfillable PDF, and you receive a ‘completed’ email notification. I sincerely apologize for this issue, and I’m here to assist you in identifying the cause and resolve this. To do so effectively, I have a few questions that will help me better understand the situation and provide an accurate resolution.

• Is the problem the same when you send a test envelope to yourself using the template?
• How many recipients do you have, and what actions are required from them (for example: Needs to Sign, Needs to View)? Is there a specific Signing Order?
• Have you verified that the fields in the template are correctly assigned to the recipient/s?
• Could you please describe the step-by-step process you did and the behavior observed after accessing the Powerform URL?
• Can you create a new Powerform from scratch using the same template to determine if the issue persists?
• If the issue continues, are you able to download the template and share the JSON file? Here's an article: Download Templates

I looking forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@JRiley,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue