Powerform problem

Question

I am having trouble with creating a power form. Everything looks ok on the back end and boxes are all matched on the form, but when we use the url I get an unfillable pdf and I receive a ‘completed’ email notification. Please help

Melanie.Panguito · Answer

Hello ​@JRiley,Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.I am sorry to hear about the issue you’re experiencing with PowerForm creation. I understand that when you use the PowerForm URL, it results in an unfillable PDF, and you receive a ‘completed’ email notification. I sincerely apologize for this issue, and I’m here to assist you in identifying the cause and resolve this. To do so effectively, I have a few questions that will help me better understand the situation and provide an accurate resolution.Is the problem the same when you send a test envelope to yourself using thetemplate?How many recipients do you have, and what actions are required from them (for example: Needs to Sign, Needs to View)? Is there a specific Signing Order?Have you verified that the fields in the template are correctly assignedto the recipient/s?Could you please describe the step-by-step process you did and the behavior observed after accessing the Powerform URL?Can you create a new Powerform from scratch using the same template to determine if the issue persists?If the issue continues, are you able to download the template and share the JSON file? Here's an article:Download TemplatesI looking forward to hearing back from you. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue

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