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Activate Strikethrough

Forum|Forum|1 year ago
March 6, 2025
4 replies
189 views

Realtor trying to activate “strikethrough” feature. No support available

Best answer by marco.tanglao

Hello @Al Switzer,

Thank you for reaching out here in Docusign Community.

I understand you’d like to enable the Strikethrough feature, and we know its importance.

Please be informed that this feature is only available for realtor plans.

If you believed that you are on a realtor plan and yet this feature is not enabled, you need to open a case and request to enable the said feature.

You may follow the steps provided in the link below.

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

M

marco.tanglao

Answer

Docusign Employee

Hello @Al Switzer,

Thank you for reaching out here in Docusign Community.

I understand you’d like to enable the Strikethrough feature, and we know its importance.

Please be informed that this feature is only available for realtor plans.

If you believed that you are on a realtor plan and yet this feature is not enabled, you need to open a case and request to enable the said feature.

You may follow the steps provided in the link below.

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

A

Al Switzer

Author

Newcomer

That process “Open a case in the Docusign Support Center” is completely useless. I had to up purchase. Funny thing? I used strikethrough prior to yesterday. Support and help at Docusign is a farce. I finally got a lady in sales (only number in use).

M

marco.tanglao

Docusign Employee

Hello @Al Switzer,

There’s an update that only paid account users can submit a case.

An alternative way to open a case is by using the bottom part of the page.

This allows you to submit a case without logging in to your account.

If you found the response a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

M

marco.tanglao

Docusign Employee

Hello @Al Switzer

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

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