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The docusign document (that I need to sign) is not showing in my email…

I see gray horiz. lines and that’s it, no letters, etc.

Do I need an older version of docusign?

I am in a Mac OS Catalina computer laptop - version: 10.15.7Does this have to do with it, or is it another reason?

Thanks so much for the help.

Best,

  1. Schooler

Hello ​@hschooler ,

Thank you for reaching out here in Docusign Community.

You may follow the steps provided in the link below and this will help you to ensure you will receive emails from Docusign.

Why am I not getting Docusign email notifications?

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator


Hello ​@hschooler,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator


Hello ​@hschooler 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator


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