Hello ​@helena meireles ribeiro ,
 

Thank you for reaching out here in Docusign Community.

Please send me privately the envelope ID so I can further check.

You may follow the steps provided in the link below on how to find the envelope ID. 

Locate a Docusign envelope ID

You may also open a case by following the steps below where you can request to be contacted and address the issue right away. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@helena meireles ribeiro,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@helena meireles ribeiro 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

Hi Marco Paulo

I will try to find were this green sign is.

Many thanks