Help Forums

I’m trying to complete a simple task, but have found myself inside the novel Catch-22.All I need to do is access my Docusign invoices. I thought it would be straightforward. I followed Docusign’s guide on how to do this, and the guide stated that if the invoices are not visible for me (as they were not) then I need to contact support by opening a case.When I try to open a case the ‘open new case’ button briefly flashes up as the page loads and then disappears and is not therefore not clickable. I have tried this on Chrome, Firefox and Mobile with no luck.I then tried their phone support which just provides an automated message telling me to open a case. Are DocuSign trolling me?Can anyone make any suggestions about how I can get support or do I just delete my account and use a better alternative in future?Thanks in advance.Ed

I need the power form to be saved in a specific location after competition.I have 3 individuals that need to work on the form. The first signer (can’t change the order) does not have the option to save the form after completion. Is there a way you can program a power form to go to a specific location after completion?

i have sent an envelope and the signer needs to change the signature he currently uses.  How can he do this from his mobile phone?

I've been chatting with this person on X.com regarding a sponsorship on behalf of Redbull. They sent me an NDA and I am not sure if this link is real or not.Here is the link https://joindocusign.com/ This was the final message leading to the NDA “We work with Docu under our corporate agreement, using their internal resource. All connections are made locally from the user's device, making it part of the web session and ensuring uninterrupted access to information.Follow the instructions to review the NDA agreement: 1. Open your browser and navigate to the Docu service's subsidiary website: https://joindocusign.com. Enter your personal key - ???????????????? - in the "Invitation Code" field to access the document package. 2. After entering the code, you will be redirected to the document page. Click the "Edit Offline" button. 3. Open the app and re-enter your personal key (????????????????) to confirm access. Review the information and sign the NDA.”--------------------------------------

I’m trying to figure out how to have a custom Link to next step process (Expression builder?) to take the user back to a specific document that has a pending task assigned to it.  Here’s my current high level process:I have a Master Document that gets generated with a task to do something.  In order for the user to complete the task there need to be supplemental documents submitted.  I have a totally different “intake workflow” built to kick off a User Task to review incoming documents. This Workflow finds the Master document and relates the supplemental documents upon arrival.  I’d like for that separate workflow to redirect the the User to the Master Document task screen.   Current outcome. (not what I want)After completing the separate workflow review task the user is just directed back to the Task screen. Question:My question is how can I redirect the User to the Master Document Task screen after completing their review task (separate workflow).  I’m guessing I have to use the Expr

Dear All, could you help me?When I created a new envelope because I want to collect all signature of a new contract, I set all recipients including all info and messages, order of the signatures ecc.What I can do if I have an attached 1 page pdf document which is linked to the contract, BUT I want to show ONLY for 1 or 2 signers (and definitly not for all).How I can insert additional pdf file which is available ONLY for the pre-set signer and hidden for the other signers?Thanks for your help! VBRGDS:GZZ

I typically send a document to be signed on behalf of someone. I would like that person to receive notifications if the signer has viewed the document. Is that possible?

Hi,I need assistance with an issue regarding the bulk send function. I sent an envelope to approximately 180 people, but the majority claim they never received it. However, the history shows that the envelopes were delivered on the day they were sent. Last week, I was asked to resend the envelope to these users, and some even show as having viewed the envelopes. The managers believe it might be a glitch with DocuSign, but I don't understand how the system can indicate delivery if the recipients didn't receive it. They have all checked their junk folders, and the email addresses are correct.Thanks

I am trying to generate a URL to embed a document signature on my website. The URL is embedding successfully, but the problem is that my document template has two roles: "admin" and "user." I want to generate the URL for the "user" role. However, sometimes the generated URL shows the signature area for the admin role, and other times it shows no option to upload or add a signature. I have researched the issue and found a suggestion to check the recipient ID. I checked the recipient ID for the envelope ID "". Here is a screenshot of the generated response: https://prnt.sc/rT1cLFKjmOit. In this response, the recipient ID for the "user" role is 1. Below is the code I am using to make the request to generate the URL for the user role: https://prnt.sc/m-sUNaA98f1O. However, in the iframe screenshot, no signature area is showing: https://prnt.sc/HbuWsiQRMgwz. Please see the issue. Additionally, I received an email for the envelope. When I use the link from the email to sign the document, it

Hi, I have been CC’d on several completed documents but was not able to receive a copy. Please help me figure our what went wrong? or how to solve this. Best, Nina

Hi, I would love help from support, but since we are no longer on a plan I can’t seem to find a way to reach them, I get send from one place to another by the chatbot and am not allowed to open a support case.I need all invoices of 2024 and they are not in my billing page.Who could help me?Thanks, Marijn 

I’d like to create an template with seven external Signers (no DocuSign-Account) where only one out of this seven has to sign the documents. The signature should be placed on the same place on several pages. Are there any suggestions for me, how i can proceed. We are currently using DocuSign with the web-interface.

Why is API Usage Center showing zero API calls against my integration key? I have been testing using this key since last 1 week.

Hello, I have added my colleague to our docusign account and he has never been able to log in, never with “forget password” or using a verification code. It’s as if his email is somehow blacklisted. We can’t figure it out but need to solve it and I can’t get in touch with a real human to help support us. We have a paid subscription. 

HelloI have a partially signed document.2 out of 4 have signed I would like to make changes in the doc, in the means that the 2 remaining ones need to also sign at an additional place where the 2 that already have signed added there an extra signature. If I go into editing, correction mode, I could do that but Im afraid if such changes would trigger that the 2 that already have signed, will receive the document again to repeat and sign again?Can someone confirm if I do not make changes applied to the 2 users that have already signed, that the other changes wont trigger them to sign again. Many thanks 

While fetching complete document after sign completion of document through docusign , I am not getting correct form of document, it’s content type is HTML, as well it was working fine in sandbox account, when i fetch document using Api, it appears to be in PDF format, now this is creating issue in production account.Error says: You need to enable JavaScript to run this app. and environment :”NAPROD” in  html 

We have created a flow where a signer needs to sign with witness.  The witness needs to be a legal adviser.  We have had one person sign and allocate incorrectly and so their witness has declined.  The envelope has now disappeared and I can only see it in my sent items - I want to allow the individual to send to a new witness - how can we do this if it no longer exists and why has it ceased to exist?!

Hello, I am a DocuSign administrator and I have the ability to transfer draft envelopes of mine to other users within the same account.  I went and transferred 30+ of my drafts to another user within my account a couple hours ago and they can not see it. I transferred over a single draft envelope and they saw it within minutes.  I looked in my deleted and its not there and i looked in their deleted and its not there. Is this a timing issue where it takes time to transfer ownership? If not can this be recovered? It took a couple days to make these drafts and do not want to delay this project by remaking envelopes. 

Hi,I’ve been having an error message while trying to sign a document that was sent to me. this has been lasting since last week. I have tried opening the document in another browser and I<m still getting the same error. I have tried on my phone and I’m getting the same error. here is a screen shot  

I’ve been trying to straighten out an invoice for a week.  DocuSign suspended our account today.  I called the guy put me on hold and that was over 40 minutes ago.Terrible customer support!!!! Maybe Sharefile wants our e-signing business. 

We have implemented DocuSign and want to start implementing DocuSign with Human Resources department. It is important to create a subgroup for the confidentiality of the documents and they need to share documents inside this subgroup (or via a Goggle Drive if possible). We are using Google Suite with Google Drive in our organization.What are the steps to be initiated to get this organized?  Appreciate the supportMerry Christimas everyone.

Hey everyone I'd like to personally invite you to participate in the Docusign Hackathon: Unlocked 💡 pre-registration is now open through November 19 and hackathon kicks off November 20 with prizes available up to $50k . Check out full details and sign up here.About the hackathon: Participants can use a suite of new Docusign for Developers platform capabilities and tools to create a solution in one of the following categories:AI-ify Your World - Use AI to unlock insights from your Docusign agreements and build innovative solutions. Hack-for-Good - Build an innovative solution with Docusign's developer platform to help a non-profit achieve its mission. Making the Impossible...Possible - Use Docusign technologies to code an innovative solution that tackles a seemingly impossible challenge.Hackathon Dates: November 20 - January 27Judging: January 27 - February 16https://unlocked.devpost.com/#hacklathon

Hi Everyone - Long time lurker - first time poster. We have OLDer, retired packages that seemed to have bit the dust this week - We have docusign for esignature and docusign for Salesforce CPQ (Retired) - We have about 80 CPQ quote templates and recently, users are getting an infinite screen load when clicking on “Send with Docusign” from the quote.As a workaround, I’ve removed the “Review before sending” from all quote templates (but i hate this for user experience) - but it works. No one wants to help because packages are retired so I get it - but my question is - for everyone using CPQ and Docusign and had to migrate to DAL (which we do have but we only use for SF billing w/ Doc Gen) - is it possible to build the same button/user experience? Can I use the quote templates I’ve already built? Anyone with any guidance? 

I hadn’t logged into DocuSign in a long time. Over a year? Regardless, I logged in yesterday and again today and I don’t see any Admin functionality in my DocuSign page. In reviewing some of the “help” articles, I see where you click on “Admin” and then “Organization” on the left. I don’t have that “Organization” in my web page. What’s happened/what am I missing?

Is there a way to adjust the size/or look of a field label/tooltip when I am creating a form in DocuSign.Per the image here: https://drive.google.com/file/d/1RphsB6wU6R_Rgd6DnLwNYYgHRM8Km4qV/view?usp=sharingI have a State Drop Down field on a form that was made in InDesign and then ported to Acrobat. As you can see, when brining it into DocuSign the, label covers the Drop Down as well as the adjacent form field.Is there a way for me to style this so as not to have this issue?Thanks in advance.