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Yesterday I created a new account for myself. My name is Verónica Arias, my phone number is +56 9 9070 XXXX, and my email is **.**********@*****.*** But when I log in for the first time, my account is associated with another user, "José Luis Alfonso." I need a separate account; I have no relationship with the other user. I need a new account.

Hello ​@Verónica Arias,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Since your email is already associated with an existing account, you might not be able to use it to create another account. 

You may need to use another email to set up a new account. Free Docusign Account: Sign Documents for Free

If you need to change the name on the account, you may follow the steps on this link: Update Your Account Name

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions and locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Thank you very much! I believe the issue could be resolved with the instructions provided. Best regards, and thank you once again!

Hello ​@Verónica Arias,

Thank you for your reply. I’m glad that my response was a helpful solution to your issue.

Favor, please mark your answer as the "Best Answer ✅" by clicking “Select as Best.” This will help other community members who might have similar questions. Thank you!

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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