And also only clients with subscriptions have access to ask support questions.
In these conditions how does one proceed with enabling ID verification/ IDnow on a developer's account? I would like to know how testing can be done in these conditions where there's a loop of blocks for testing this feature.
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Hi @Grogu,
Thank you for reaching out to the Docusign Community.
If you own a paid, or Free Trial account, you are welcome to request the setting be enabled through a support case created under said membership. The only requisite will be to have an administrator on the target account confirm the request by sending an email from the address related to their Docusign user, you may start an email thread from your case to provide this before hand, or, you could wait until Docusign Support replies to your case and follow up then. To create a new support case, please fill out the form provided below:
https://support.docusign.com/en/contactSupport
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Thanks Alejandro for replying,
That's the thing, one year ago this feature was available for free for developers DocuSign accounts. I don't understand why this would be limited for development accounts and why would it only become available via a subscription. But everyone with their policies I guess.
Hi @Grogu,
Thank you for following up.
Our Demo infrastructure mirrors our Production app, this logic also applies to the way that access to features is granted in the Demo environment.
Because the signature type you are looking for is not included by default with our plans, it is not available on the out of the box account configuration on Demo. This does not mean that you will be charged for the feature but only that you will need Docusign Support’s assistance in enabling it on the account’s back end configuration.
Feel free to let us know if you need further assistance with this.
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
Hi @Grogu,
I hope you are doing well.
I would like to confirm if the suggested solution answers your question?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
It is not possible to create a ticket with a dev account, so I am not sure what is the right way to create a request for this for my developer account.
Hello @zelig880,
Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.
For your situation, you can do a workaround to create a case by using the bottom part of the page, which allows you to submit a case without logging in to an account. Here's the link: Get Support . Make sure to provide complete details of the issue/request in the Case description.
Let us know if you need further assistance.
Best regards,
Melanie | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
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