Hello ​@Amy H,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

You may try to do basic troubleshooting by following these steps:

To clear the cache and cookies in your browser, follow the instructions based on your specific browser:

Desktop browsers:

Chrome:
Click on the three-dot menu icon in the top-right corner.
Go to "More tools" and select "Clear browsing data".
Choose the time range and select "Cookies and other site data" and "Cached images and files."
Click on "Clear data."

Firefox:
Click on the three-line menu icon in the top-right corner.
Go to "Options" and select "Privacy & Security" from the left sidebar.
Scroll to the "Cookies and Site Data" section and click "Clear Data".
Check the boxes for "Cookies and Site Data" and "Cached Web Content".
Click on "Clear".

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

So simple, but it worked!  Thank you so much. 

Regards,

Amy

Hello ​@Amy H,

I’m glad to hear that your issue has been resolved!

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue