Under Signing Settings, you will need to have access to ‘Signature Adoption Configuration’ if you do not have this link, you must submit a support ticket to request to have this added to your admin page settings - provide your account name & account id for updating. 

Once this is enabled, ensure the ‘disable draw signature’ is NOT checked.

You can update your default settings for each envelope by checking the ‘Start on Draw’ radio selections under Signature Adoption Mode and Mobile Signature Adoption Mode. This will prompt users to draw first. If you would like to disable a pre-selected/uploaded signature option, check the boxes for ‘Disable Style selection’ and ‘Disable upload signature’ options.

Hello @Moriah Munsch ,

If you found the provided response to be a useful solution to your question, could you please click the "Accept as Solution" button at the bottom of the post? It helps other community members who might have similar questions.

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Under Signing Settings, you will need to have access to ‘Signature Adoption Configuration’ if you do not have this link, you must submit a support ticket to request to have this added to your admin page settings - provide your account name & account id for updating. 

Once this is enabled, ensure the ‘disable draw signature’ is NOT checked.

You can update your default settings for each envelope by checking the ‘Start on Draw’ radio selections under Signature Adoption Mode and Mobile Signature Adoption Mode. This will prompt users to draw first. If you would like to disable a pre-selected/uploaded signature option, check the boxes for ‘Disable Style selection’ and ‘Disable upload signature’ options.

 

Thank you for this reply! I did not see Signature Adoption Configuration in my settings, so I opened a support ticket as suggested. I found out from that procedure that the version of DocuSign my company uses does not support the ability to control this setting. We would have to upgrade to a higher level of DocuSign to be able to get Signature Adoption Configuration. 

The response above seems like a good solution, but I was not able to try it myself due to the version of DocuSign I have. 

I do not see an option for “Accept as Solution”. I was not able to utilize the provided response, so I don’t know if it was a good solution or not.

Hello @Moriah Munsch ,

My apologies, the option to click is the “Select as Best” button at the bottom of the post. Thank you!

Best regards,

Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

What happens if a recipient already has adopted a typed signature and then we disable the option within our settings? We want to force any/all recipients to use only either uploaded signatures or drawn signatures, but not typed signatures, regardless of what they have adopted in the past for their signature. Example, I send an envelop to an existing Docusign account requesting their signature - the recipient has already adopted a typed signature but we do not allow from the settings listed above - what happens when they go to sign? Help me to understand this better. Thanks!

Hello ​@TCB,

A warm welcome to the Docusign Community. We are sorry for not getting back to you sooner. 

I'm checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Meanwhile, to answer your question, you can limit the signature options to either upload or draw, and you can disable the option to select a pre-defined style. This way, recipients will only be able to either upload an image file of their signature or draw their signature directly.

Articles:

Signature Adoption and Format

Signature Adoption Configuration

Configure Signature Adoption Options

Signing Options Limits

Hope this is helpful. Let us know if you have questions. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.