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Replacement for expired link...

  • October 21, 2024
  • 4 replies
  • 225 views
A
Newcomer
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I am trying to access a document I signed May  3 this year 2024.  I have the original email inviting me to sign. I click this link and get the expired link page.  I have made multiple requests for a new link, but nothing arrives. I have checked spam.   I didn’t have an account at the time of signing but have created one in case I could access the document that way but there is nothing available.  

I also tried the access document link on the docusign.com homepage with the security code in the email but end up in the same expired link no new link provided by the request loop.

Been at least three hours since first requesting a new link.

Is this normal?

AK

Best answer by Jenny.Martin

Hello ​@Nikki,

I hope you’re doing well, and thank you for reaching out to the Docusign community!

When you access an expired link for the first time, Docusign automatically sends a new notification with a fresh link to the email address defined by the sender. Subsequent accesses to an expired link will give you a button to "Send new link," which, when selected, will send a new notification with a fresh link to the email address defined by the sender. See Why am I not getting Docusign email notifications? if you do not receive the new notification email.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

4 replies

A
Newcomer
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  • akendall1966Newcomer
  • Author
  • Newcomer
  • October 21, 2024

I tried an email link to a different document from a different company. Clicked got a replacement link within 5 minutes so its specific to the document. And nothing to do with email delivery or spam.

C
Community Moderator
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Hi @akendall1966,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

N
Newcomer
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  • NikkiNewcomer
  • Newcomer
  • March 17, 2025

This is exactly the same issue I am having. Help!

J
Community Moderator
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  • Jenny.MartinCommunity Moderator
  • Community Moderator
  • Answer
  • April 25, 2025

Hello ​@Nikki,

I hope you’re doing well, and thank you for reaching out to the Docusign community!

When you access an expired link for the first time, Docusign automatically sends a new notification with a fresh link to the email address defined by the sender. Subsequent accesses to an expired link will give you a button to "Send new link," which, when selected, will send a new notification with a fresh link to the email address defined by the sender. See Why am I not getting Docusign email notifications? if you do not receive the new notification email.

 

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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