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Reinstating Removed User

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How can I reinstate a user who was accidentally removed?

JohnSantosAnswer

Guru

@CommunityUser

In DocuSign, user profiles are never deleted. Instead, users can have their status set to either "active" or "closed." To bring a user back, you simply reactivate their profile and update their permissions as needed.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

JohnSantos

Answer

Guru

@CommunityUser

In DocuSign, user profiles are never deleted. Instead, users can have their status set to either "active" or "closed." To bring a user back, you simply reactivate their profile and update their permissions as needed.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Pawan Gangwani

Hero

Hello @CommunityUser

I hope you are doing well. If you remove or close the user and want to add again then you need to add new user to reactive the user.

Here is link for more update: Add User

Thanks!

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Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

Michael.Rave

Docusign Employee

@CommunityUser

Do you mean you closed an user account in accident?

You can simply change the filter to search for closed users.

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

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Christopher.Alpizar

Docusign Employee

Hi @CommunityUser,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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Darsh

Conversation Starter

Hello,

A DocuSign user is closed and removed on DAL and the user has already left. But the account needs to remain active so that the envelopes are correctly updated. The user is re added but the status remains on ‘Pending’. Any activation link cannot be revalidated through email since the person left. Will the envelopes still be updated if the status is on pending or is there any other way to change the status to active ?

Thanks

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Melanie.Panguito

Docusign Employee

Hello @Darsh,

How are you? I hope you are doing well. We are sorry for not getting back to you sooner. It appears your question was addressed via support case. Is that correct?

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

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