Hello ​@Bahar,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.

If you have multiple DocuSign accounts that reside on the same Docusign site  (e.g., NA1, NA2, EU) and they use the same email and password combination, you can use the switch account option to toggle between accounts.

If this option is not available, we recommend that you submit a support case so that our support team can help you access your account. Open a case in the Docusign Support Center

I hope you find this helpful. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best"  below if you find the answer a valid solution to your issue.

Hello ​@Bahar U,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.