Unable to get support, unable to access Branding event after I've paid for the correct plan

Hi ​@aj7378,

Thank you for reaching out to the Docusign Community.  

There are certain scenarios in which the plan upgrade might not be reflected as expected, but will work properly after a few hours, when the new configuration is processed by the system.

If you are still experiencing the same problem, you can open a new support case by following the link provided below and then scrolling down to More Support Options, where you can select "I can't reset my password or don't have an account." and will be able to fill out the case creation form. 

https://support.docusign.com/en/contactSupport 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi ​@aj7378,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

I am having the same problem today. I have a paid account (double charge -- one for an annual plan and one for a monthly plan, because I paid one and it didn’t upgrade, so I paid the second one, only to realize I was charged for both). So, despite paying $165 for an monthly plan AND an annual plan, I cannot get paid support to help cancel. I am here desperately, after wasting 45 min of time to figure this out. If I cannot speak with a human to solve this by tomorrow, I will close my DocuSign account and use another platform. This is ridiculous!

Hello ​@lineka123,

How are you? I hope you are doing well. We're sorry for not getting back to you sooner. It appears your issue was resolved via Support case. Is that correct?

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue