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Seriously, I’ve never use a service where it is IMPOSSIBLE to get any support.

I’ve paid for your Business plan which I was told will give me access to the Branding option but after I’ve upgraded that, the Branding option is still locked!

 

I’ve tried to open a case but I get this

I’m already subcribe to your eSignature Business Pro and yet I cannot get any support nor can I get the Branding option available for me.

 

 

Can someone please help as I urgently need to access that branding to send a document over.

 

Hi ​@aj7378,

 

Thank you for reaching out to the Docusign Community.  

There are certain scenarios in which the plan upgrade might not be reflected as expected, but will work properly after a few hours, when the new configuration is processed by the system.

If you are still experiencing the same problem, you can open a new support case by following the link provided below and then scrolling down to More Support Options, where you can select "I can't reset my password or don't have an account." and will be able to fill out the case creation form. 

https://support.docusign.com/en/contactSupport 

Feel free to let us know if you need further assistance with this. 

 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

 

​Hi ​@aj7378,

 

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,   

 

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

​

 

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