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I’ve used Docusign in my RE business for many years and yesterday as I was working with documents forclosing 9/30, suddenly, none of my documents are accessible. This is a major issue. Need urgent help. Don’tlike not having a phone number or chat option to help with this.Thanks! 

We have been experiencing the DocuSign links we send to our customers expiring before they are set to. We have them set to expire 120 days after sending and remind every 7 days. However, for the past 2 weeks we have had customers call us only 4 days in to tell us their link has expired. We can “resend” it and it will successfully open it with saved information. But, this is becoming a bit of an issue.   Thoughts?  Please keep in mind we have been using DocuSign for over 4 years with no issues like this. We have not changed any settings.

Hello,We are wanting to establish a custom email domain for use with templates we have created. I have been told this is available with the plan we are currently on.  My question is can the custom email domain be established for testing in our demo environment before we move into our production environment.  How can the custom email domain be added to our demo environment?   Is this a support ticket that we would open?   Is it possible to have the Organizational Admin role in both the demo environment and production environment ?   From research on your support site I believe this role allows for the custom email domain to be setup by that admin “ self service “ ?   Or for the demo environment do we need to open a support ticket to have someone on the Docusign team help us Thank YouNorman FosterBusiness Technology Analyst 

I am following this guide:https://developers.docusign.com/docs/esign-rest-api/how-to/request-signature-template-remote/ I have a template in my dev environment that contains all the fields for the user to enter and sign.When I use the guide above and send the template to the user, rather than the signing fields they are getting the document and need to add fields to the document.  How do I change this to be the actual document where they fill in the fields and sign, that is setup with the template? Thank you!

The error message says “OAUTH_APPROVAL_ERROR_GENERIC : An unexpected error has occured during authentication. Please try again.”

We build signing envelope via API. We often have multiple signers in our envelope and are currently signing sequentially. We use the TextTabs to put read-only text on the document. And, we are putting those tabs on the lowest order recipient. The tabs, in this case, have a transparent background and overlay nicely on-top of the document. Lately, I was asked to parallelize the signing process (i.e. send the document to multiple recipients at the same time). We tried a few things to make this work: Copy the tabs to all recipient. This caused issues since we were exceeding the Maximum number of tabs in an envelope (we have a lot of documents in our envelope). So, this option was not acceptable.  Use the shared option on the tabs. When using shared, all recipients would see a white background on the tab. Even if required and locked were set to ‘true’.  Use the global option “When an envelope is sent, write the initial value of the field for all recipients”. This was working pretty well for

i want to use DocuSign Api Service to send document for digital Signature but the problem is that i want sign box in specified row of document so i want to change the width accordingly but their is only one option which is scaleValue so is there any option or api with any payload by which i can fix the height and width as per my require ment

We’re building an integration where envelopes are created via the DocuSign API (through Make.com). The goal is to customise the Completed confirmation emails (subject and body).I reached out to DocuSign Support, but I’ve been bounced around and still don’t have a clear answer. So I’m putting this out here:🔹 Which plan level unlocks the Branding feature so we can create and reference brandId values?🔹 Once branding is enabled, can we use:PUT /restapi/v2.1/accounts/{accountId}/brands/{brandId}/resources/emailwith a custom XML resource file (including <completedSubject> and <completedBody>) to fully customise those confirmation emails?🔹 Can HTML and placeholders (like signer name or envelope ID) be used inside those tags?🔹 If we specify {brandId} when sending envelopes via the API, will the customised branding email templates apply automatically?🔹 And finally, if branding isn’t applied, is there any other way to override the Completed email subject/body via API?If anyone h

👋 Hi Community, Sagnik here—Docusign’s CTO.Developers are redefining how agreements move through business—faster, smarter, and more connected. That’s why I’m excited to invite you to Docusign Discover on October 30 in San Francisco.This is our flagship builder event, designed for developers, architects, and IT leaders. Together, we’ll:Harness AI to unlock agreement data Automate workflows to eliminate bottlenecks Build integrations that scaleMost importantly, we’ll connect as a community—sharing ideas, experimenting hands-on, and learning from one another.Seats are limited—register free today.👉 Who from this community will I get to meet in San Francisco? Drop a comment below if you’re joining us at Discover—I’d love to know who’s coming! 

Hi Everyone!I need help urgently. I’m trying to sign a funding document and I’ve encountered all kinds of issues with IDNow verification.The IDNow agents mentioned that I have the “old type of Nigerian passport” (I just got it in 2023) and my new Hungarian permanent residence permit card isn’t the exact type on their system. It’s been quite frustrating trying to contact Docusign because IDNow can’t fix this except DocuSign says so.I checked, my passport & residence permit are acceptable because it’s within PRADO. The sender has reached out to Docusign about 3 weeks ago, still no response.The envelope ID is 9041C569-4075-4BB6-90F5-17DB8B85F6EEReally appreciate a prompt response.Thank you!

I prepare the activating of the “Document Retention Policy” including the option “Redact personally identifiable information” and have one question in this connection:Today I create different reports, for example the Group Activity Report to measure which user group send how many envelopes. This report - and a lot of other reports - work with the e-mail-address of the sender. Would the reports work correct despite of deleting the personally identifiable information?

I (KC) need to send a document to a client dept. manager and their team for signature by the manager and review by the team.Then a 2nd signature is needed (mine) before sending copies of the completed document to additional individuals and everyone else in the workflow.  See below.If the Dept Mgr is Role 1 (Needs to Sign) and their team members are all Role 2 (Needs to Review) and this is followed by Role 3 (Needs to Sign 2nd signer-me) followed by multiple Role 4 (Receives a copy) recipients.Will the 2nd signer receive the notification to sign only after Role 1 has signed the document all the team members reviewed the document? If so, if 1 team member does not review the document is it possible to correct or by-pass that reviewer so the 2nd signer receives the notification to sign? Will the recipients in Role 4 (Receives a copy) only receive the copy after the 2nd signer signs the document? And will all the recipients in Roles 1 and 2 also receive a copy of the the document with the s

I Can’t find any way to set prefill tabs datathru all posts it looked like I should do it this way, but it doesn't work let results = await envelopesApi.createEnvelope(accountId, {            envelopeDefinition: {                templateId: 'xxxxxxxxxxxxxxxxx',                templateRoles: [                    {                        email: 'reciepient@gmail.com',                        name: 'john doe',                        roleName: 'client'                    },                ],                tabs: {                    prefillTabs: {                        textTabs: [                            {                                tabLabel: 'name',                                value: 'Jabberwocky!',                            },                            {                                tabLabel: "text",                                value: 'lorem ipsum'                            }                        ]                    }                },                status: 'sent' 

Am I the only one noticing that each Docusign’s signed pdf are now 1Mo heavier since mid July?Before July 18th, my 300Ko compressed empty pdf was transformed by Docusign into a 900ko to 1,1Mo signed pdf; but now, the same 300Ko empty pdf is more than 1,8-1,9Mo and can go up to 2,1Mo afted Docusin’s signature process, but with absolutely no change in the fields to be completed or the number of signatories. Doing so, my enveloppes including 3 to 4 contracts/documents are now more than 5Mo and Docusign no longer join my signed pdf in CC of the completion email ; and we have to download them from the ‘afficher les documents complétés’ link that expires in 48h.From my perspective it is a waste of time for our commercial and sales administration teams. But from a larger perspective, this increased weight has a huge impact on all our storage/email platforms capabilites. If you combine the estimated hundred of millions Docusign documents signed every year, can you imagine the différence this a

I am pulling in a date field from salesforce into my MS Word template and need to suppress a table row if Start_Date in the Products table contains 2025. Or it could be constructed as < 1/1/26. Is this possible? How would this expression look? ​@Oskay Taskin 😁

Has anyone else had issues with color on the website. The DocuSign logo in the right hand corner and my logo in the top right is in color but the rest of it is black and white. 

I am submitting a document for approval and it only needs to be signed by a majority (3 out of 5 people) to be approved. How can I mark a document as completed once the majority has signed/approved the document?

As an administrator, is it possible to hide advanced and qualified signatures for users?

Good morning, I would like to export a report with all the titles of the organizationsOnly the title and number and not any data related to the organizationCan you please provide the steps? Thank you, Rosa M. Leal 

How can I use Microsoft Sensitivity labels that apply encryption on a Docusign digitally signed file? Apply encryption using sensitivity labels | Microsoft Learn  

New to DS CLM 🙂 - We have main folders for each employee that is named with its EEID contained on it.  We would like to be able to pull the EEID and prepend it to every document within the subfolders.  Can this be done with Smart Rules? Any suggestions are welcomed.Current structure:Facility Folder > Employee Folder (Name - EEID) > Multiple subfolders (named by doc type. ex: I’9, Confidential > Documents that need EEID prepended to name

Hello, I have a user with a DS Sender role that I shared a template with.  She was able to see all the fieldsthat I added to a template but now she cannot see them any longer.  Nothing has changed with herpermissions or the template permissions however when she sends an envelope with this template(and adds other documents), she changes the Envelope Type.  I tried this with another user and theyare able to see the fields, I have one that cannot.  Appreciate any help from the community. ThanksGary

How can I create a report which shows the envelopes that are closed and not downloaded. Hint: for different processes after the signing process it is needed that the documents were downloaded asap after closing. Therefore I would like to control if there are envelopes in the docusign account that were not downloaded.I know that the information “downloaded” is stored in the envelope history. But I don’t know how I can use this data.

What step would I need to call within the CLM workflow to update a user's permission, specifically to their CLM security?I need to automate this process.