Forced to answer customer service questions

Hello ​@judyawalker 
Thank you for reaching out, and welcome to the Docusign Community! Thank you for sharing your feedback. I'm sorry to hear about your experience. I understand how frustrating it can be when you're unable to access your account as expected.
To help us better understand what occurred, could you clarify whether you were prompted to complete a customer satisfaction survey or a different type of questionnaire? Also, were you eventually able to sign in to your DocuSign account after completing the questions?

Any additional details, such as whether this occurred on the Docusign website or mobile app, would be helpful in understanding the behavior and determining the appropriate next steps.

We look forward to your response.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Hello ​@judyawalker 

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

definitely not resolved.  Could have been if Docusign had apologized for their unprofessionalism. Please don’t reply unless you have something other than platitudes to offer.

I’ve already done this.  is Docusign pretending to be helpful?  I tried to open Docusign but I was not allowed to until I answered Docusign’s customer service questions.  There was no way to bypass this.  I was forced to answer the questions in order to access my account.  Unprofessional and tacky.  

Hello ​@judyawalker 

On behalf of DocuSign, please accept my sincere apologies that this issue remains unresolved. I genuinely understand where you’re coming from as a customer, and I’m sorry that your experience has been frustrating.
If you encounter the same issue again, please take a screenshot and share it with us. This will give us more information to provide to the appropriate team for further investigation and help us better understand what happened.
 

We appreciate your feedback and the opportunity to improve your experience with us.
 

Sincerely,

 Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."