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Question

Public integration Go-Live — Partner Program application form fails with Apex error

  • August 10, 2026
  • 0 replies
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We have a public integration built and tested in the demo environment. Each user connects their own Docusign account via OAuth; envelopes are sent from and billed to the users' own accounts. We are not reselling or embedding Docusign.

We cannot submit the Partner Program application. The form at partners.docusign.com/s/join-now fails every time with "Failed to Insert record — List has no rows for assignment to SObject". Latest attempt: 2026-08-10, English-only ASCII input, corporate email domain, clean incognito session with extensions disabled. No field-level error is shown, so this appears to be an uncaught QueryException rather than a validation error.

Question:Is there an alternative way to submit the application, or could a Partner Onboarding rep set us up directly? I can provide the exact submission timestamp and email address for the Apex debug log.