when I request the sdk meet WITNESS_NOT_ALLOWED_TO_ACCESS_THE_ENVELOPE error

Question

Hi Team,When I request ‘await envelopesApi.GetDocumentAsyncWithHttpInfo(docuSignAccount.AccountId, envelopeId, documentId, options);’ this api, I meet {"errorCode":"WITNESS_NOT_ALLOWED_TO_ACCESS_THE_ENVELOPE","message":"You're not allowed to download or print the documents."} this error, and I want to know what conditions lead to this problem and how to solve it?Thank you!

Ivan.Dinkov · Answer

Hi ​@Elmer YuanThe error is expected behavior for a Witness recipient, not usually an account-permission problem. Docusign intentionally prevents witnesses from viewing or downloading signed envelope documents after witnessing is complete. The download/print endpoint returns WITNESS_NOT_ALLOWED_TO_ACCESS_THE_ENVELOPE. During the signing process, the witness can view the documents, but access is removed after they submit their witness action.If the witness needs a completed copy, the sender should either:Add the witness as a CC recipient in the workflowor Share the finalized PDF with them separately after completion.I hope this helps

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