eSignature API

Hello!I've encountered an issue where the userProfileLastModifiedDate field, retrieved via the DocuSign API's Get Users endpoint, does not appear to update when changes are made to a user's profile through the DocuSign Admin web interface.Problem Description:Scenario: I log into our DocuSign account as an administrator. Action: I navigate to "Users" and select a specific user. I then proceed to make changes to that user's profile settings (e.g., company or job title) and save the changes. Expected Behavior: Subsequently, when I make an API call to the Get Users endpoint (e.g., /restapi/v2.1/accounts/{accountId}/users) to retrieve the details of the modified user, I expect the userProfileLastModifiedDate field in the API response to reflect the recent changes made through the Admin UI. Actual Behavior: The userProfileLastModifiedDate value for the modified user remains unchanged, showing an older timestamp, even though the changes made via the Admin UI are correctly applied and visible

HiI use SDK  model to create an envelope. I do have a scenario in which i have two sets of “Yes” “No” checkboes.. I want one of the mandary in each group. Hence, I created two tabgroups  namely checkboxgroup1 and checkboxgroup2 and have 4 checkboxes as outlined below.. Dim TabGroup1 = New TabGroup() With {.GroupLabel = “CheckBoxGroup1”,                                      .TemplateLocked = "false",                                      .GroupRule = "SelectExactly",                                      .MinimumRequired = "1",                                      .MaximumAllowed = "1",                                      .ValidationMessage = "Please check a box",                                      .TabScope = "Document",                                      .DocumentId = DocumentID,                                      .PageNumber = "1",                                      .XPosition = "0",                                      .YPosition = "0",                                      .R

We are seeing a new issue with our workflow to manage templates via the API* where the font is changing from Arial to Lucida Console in the final template (the workflow is basically copying a template from the demo environment to the production environment).Per the May release notes, the default font is changing *to* Arial and Lucida Console will no longer be supported. Given that it’s still May and not all announced changes will be deployed by the time the notes are published I wouldn’t normally ask, but these release notes also have “This publication applies to the Demo and Production releases for May 2025 version 25.1.02.00. All datacenters have been deployed for this Production release.” So given that, can I assume that this change *is* live? And that if we’re not specifying the font for a template and/or it’s not recognized, the default *should* be Arial at this point?*This integration is still using API v2.0, upgrading this is a work in progress.

Hi,I have a scenaio, which I found little weird when I was testing reassignments. Below is the scenario.I have 3 signers A (signing order 1), B (signing Order 2) and C (signing Order 3).Signer A has signed the envelope. Now envelope is corrected, Signer B is changed to Signer A. Signer A is the 2nd order signer now. Signer A reasigned it again back to Signer B. Signer B is now the 2nd order signer again. But I see Signer A is not added as a CC recipient after reassignment. Question 1. Why Signer A is not in the CC recipient?Question 2. I get the API response from Docusign after reassignment, why there was no CC recipient in that response?Question 3. As per the API respose we recieve after reassign. How would someone know who has reassigned to whom ?Let me know if there is any question for me.Thanks in advance.

Hello everyone, my name is Nathan, I'm trying to deploy my integration with Docusign to production but I'm getting this error:Error message:The specified Integrator Key was not found or is disabled. Invalid account specified for user.Error code:PARTNER_AUTHENTICATION_FAILEDNote: I have already done Go Live, my app has already been approved and the environment variables have the correct production information.I'm looking for help in support but without success!

Using a rename document step and trying to update but having trouble to capture the month and year I tried like this but no use. Master Services_<%#Variable.vContractRecord%>_<%#Variable.vOpportunityAccountName%>_ <%#System.Date.Format("MMMM")%>~[x] 

Hello everyone, my name is Nathan, I'm trying to deploy my integration with Docusign to production but I'm getting this error:Error message:The specified Integrator Key was not found or is disabled. Invalid account specified for user.Error code:PARTNER_AUTHENTICATION_FAILEDNote: I have already done Go Live, my app has already been approved and the environment variables have the correct production information.

Hello,We are implementing docusign signatures for our product where we will create envelopes and send contract documents to our clients for their signatures.But we are getting “ENVELOPE_ALLOWANCE_EXCEEDED”, we are using a free developer account for this and I believe if we have reached the limit for the developer account tier.Can someone assist in the solution and if we go for paid plan then how much contracts we can send to our clients to sign? As per my knowledge, an envelope can have multiple documents.We plan to send multiple contracts which might have many documents in them so the number of envelopes our business would require could exceed 400-500 (a mere ballpark figure).The plans I have seen allow like less than 100 envelopes We will be implementing webhooks and APIs for all this envelope creation and sync the statuses of the envelopes (signed or not)Would really appreciate the feedbackRegards

Hi,We're attempting to use DocuSign within an iframe, but it occasionally fails to load properly. Has anyone experienced this issue before or know why it happens intermittently? I read this article but wanted to know why it happens intermittently?https://www.docusign.com/blog/developers/new-browser-security-settings-and-iframes

Team, Did this years ago and it was much simpler.  I am trying to connect my ERP (Oracle Cloud) to DocuSign (DS). I created a dev account of DS.  I added the following as required by Oracle CloudUser ID Account ID Endpoint URL The above are available in settings. However, the last thing Oracle Cloud asks for is an Oauth URL.  I cannot find this.  I searched help and looked in connected apps...only github.  Sounds like I am suppose to create a connected app for Oracle Cloud and add the URLs (so DS knows who is connecting), but I am just guessing here. I have no idea what to do next, would be great if someone could help me out.  There is only one close response in the help docs and the helpee could not get it to work… TIA to anyone who can help here.  

Obtaining or errorHello everyone, my name is Nathan, I'm trying to deploy my integration with Docusign to production but I'm getting this error:Error message:The specified Integrator Key was not found or is disabled. Invalid account specified for user.Error code:PARTNER_AUTHENTICATION_FAILEDNote: I have already done Go Live, my app has already been approved and the environment variables have the correct production information.

My organization has a lot of existing Power Automate flows that use Adobe Sign.  I’d like to transition them to Docusign, but am hitting a huge obstacle.The flows currently work like thisGet MS Form response Populate a Microsoft Word Template (selects the doc and fills out all the template fields using the responses from the form) Send to Adobe SignThe template document referenced in step 2 has Adobe Text Tag fields such as {{Sig_es_:signer1:signature}} that identifies where Signer1’s signature should go.  I have not found any equivalent way to do this in Docusign.  I’m really surprised that this would be so difficult.  There’s no text tags I can add to the document that will tell Docusign where I want the signatures to go?  I attempted to make to something like this: Get and update document generation form fields, but I got this error:  “DocGen document not allowed. Account does not enable AllowDocGenDocuments setting.”  Looking up that error tells me that I need some extra add on.  I

Hi Team, We have implement Docusign integration with Dynamics with client, Currently the setup is in DEMO environment as we are still in Development and UAT phase. The workflow was working fine until day before yesterday, howeever it started throwing an error at Add Documents step. Object reference not setPlugin Trace logs has the same error as above.  Has anyone faced this issue? 

A few days ago, my work colleague created a developer account. Everything worked for several days without any problems, envelopes could be created and emails went out. Since yesterday no more emails have arrived. We have tried several email addresses with several providers, spam folders are empty. DocuSign says email is out but nothing arrives at any of them.I have also just created an account and generated a demo app for C#. The same behaviour, I enter the data in the console, a message appears that everything has been sent successfully, but nothing arrives at any recipient.Are there any problems with the test accounts at the moment?

I have a requirement to wrap the Print & Sign flow into my custom app. I need to be able to download the document for an offline Wet Signature and then Upload the signed document upon completion.I have set EnableWetSign to “true” on the EnvelopeDefinition.   I am not finding the Api calls to download and upload the document.  Do they exist and if so, where can I find a reference for these activities?

Hello DocuSign Community,We’re integrating DocuSign with our internal system via the REST API and encountered an issue with controlling permissions in Sender View.What works: We successfully create an envelope via API with attached documents. The envelope remains in created status, as intended. We then create a Sender View (embedded) using the CreateSenderView API call. Our goal:We want the sender to add tabs (fields) for other recipients, but not be able to: Edit or remove the document itself Add/remove recipients Change routing or envelope metadata What we tried:We passed the following parameters into the ReturnUrlRequest (as described in the documentation):{  "returnUrl": "https://ourapp.com/return",  "configuration": {    "disableDocumentEdit": "true",    "allowRecipientRecursion": "false",    "allowComments": "false",    "allowReassign": "false",    "messageLock": "true",    "useDisclosure": "false"  }}Problem:Despite passing all the configuration flags, the resulting Send

Whether anchor tags work in PDF generated from EJS templates? Are there any known limitations in parsing anchors in dynamic PDF files? Any best practices for using anchor tabs in a dynamically generated PDF?

I'm trying to create an envelope using a template and then modify it to add Identity Verification. However, the envelope created earlier doesn't overwrite the existing signer role, even though I'm making the request with the same role name.Does anyone know why this might be happening or how to properly update the role?

 anyone know what this means // how to create a new envelope despite this?

I am trying to invoke create envelope endpoint using http request from my application and getting connection reset by peer.Following is the account id account_id: c4de313b-e2ac-4a31-9902-4253b58fb133 Exception :o.apache.http.impl.execchain.RetryExec : I/O exception (java.net.SocketException) caught when processing request to {s}->https://demo.docusign.net:443: Connection reset by peer   

Hi there,Scenario: I have an envelope template 5 recipients, and multiple documents 5-15, the documents contain fields using anchors, multiple fields are repeating inside documents (same Data Label), including fields like SignHere and FullName. Using API a draft envelope is created from template, with fulfilling value for tabs.Problem: Even if the total number of tabs not exceeding 450, while creating envelope we receive error `TAB_LIMIT_EXCEEDED`, when the tabs limit per envelope is 5000.Attempts: When I remove all fields, the creation works. After removing few documents from template (~180 tabs remain) it goes through.Since template creation is responsibility of law department, we can’t limit them in numbers of documents or fields used, (the DocuSign limits are ok)Any ideas how to investigate and what can be the issue of this problem?

Hello DocuSign Team, can you please help us with the pagination parameters( start_position or count) for DocuSign Rest API’s.

Hi everyone, I have been testing GET method for Envelope’s Documents to retrieve an integrated document using documentId = combined as it is guided here:https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopedocuments/getHowever, as said in the title, I cannot exclude the comment history file from the combined document, and it is not like I expected. Are there any ways to acquire this?

I’m using eSignature client api php sdk, how can I set template prefilled tabs while creating an envelop ? Here is my code $invoiceNumberTab = new Text([ 'tab_label' => 'InvoiceNumber', // Must match prefill tab label in template 'value' => 'INV-20240508']);$prefillTabs = new PrefillTabs([ 'text_tabs' => [$invoiceNumberTab]]);$templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'role_name' => 'Signer' // Exact match to template role]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'template_id' => 'TEMPLATE_ID', 'template_roles' => [$templateRole], 'prefill_tabs' => $prefillTabs]);$envelopeSummary = $envelopeApi->createEnvelope($account_id, $envelopeDefinition);echo "Envelope ID: " . $envelopeSummary->getEnvelopeId();And tried with this way also not working $templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'rol

 How do I change the sender's email ID and name in an envelope? I want to use a different organizational email ID instead of the one linked to the DocuSign account