Document does not load full page and shows loading so I cannot sign the document

Forum|Forum|1 year ago
October 15, 2024
16 replies
968 views

I have a docs file to sign about 246 pages, normally it works but starting from yesterday it only loads me the first 30 pages, then it is showing loading from page 30 onwards, so I can't click the Sign button. There is no change after 5 minutes so I think it is a bug and not a network issue. I also tried in incognito mode, VPN off/on but same result. There is no change from our code, we are using Auto-place with anchorString to auto place the sign tags.
You can watch the attached video to see the detailed description of the bug

Review and sign document(s) _ Docusign - 15 October 2024.zip

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goji-developer

Newcomer

We have noticed the same exact behaviour.

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Get_Right

New Voice

Hi, I have same problem. Any solution ?

A

AmyG

New Voice

Are you seeing this in demo or production?

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andrew

New Voice

@AmyG We are seeing this in demo. We haven’t tested in production because we don’t want to burn a credit.

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Get_Right

New Voice

in demo

Ivan.Dinkov

Docusign Employee

@trungduc74f1 Every PDF page is converted into an image during the signing session. The total count of pages, the number of tabs on each page, and the internet speed all affect how quickly pages load.

Without more information and a more thorough inquiry, it is very difficult to determine what went wrong in this case.I’d suggest opening a case through the Support Center and provide your AccountID, sample Envelope ID, and browser HAR recording.

Thank you!

Ivan D

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AmyG

New Voice

We had it in demo also, DocuSign fixed it now working again in Demo. Production was working . Try now see if it’s fixed for you in demo