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we create sendview url and got the ip address is 20.236.201.80.

So we nslookup it:

nslookup apps.docusign.com

Server: 223.5.5.5

Address: 223.5.5.5#53

 

Non-authoritative answer:

apps.docusign.com canonical name = apps-geo.docusign.com.akadns.net.

apps-geo.docusign.com.akadns.net canonical name = apps-na.docusign.com.akadns.net.

Name: apps-na.docusign.com.akadns.net

Address: 20.236.201.80

 

but we not find this ip in the Docusign endpoint IP addresses of https://www.docusign.com/trust/security/esignature.

 

for these near range is only include:

  • IP range: 20.236.201.102 - 20.236.201.103
    CIDR notation: 20.236.201.102/31

 

we not find this update in the recently Release Notes.

please update the new range which need update. thanks.

 

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Hello Hengfeng,

did you try to Clear the DNS cache might be working with you after that and to point to the right IP range.

Mahmoud Essam | Developer Support Engineer II