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eSignature API

Find answers to your Docusign eSignature API questions.

  • 263 Topics
  • 545 Replies
263 Topics
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Newcomer
RicoNewcomer
asked in eSignature API
Status not refreshed after envelope correction and resend via API

Hi, Summary: status not refreshed after correcting an envelope, setting another invalid email via API Explanation:Tested in the demo acountI have created an envelope containing 2 signers, putting an invalid email in the first signer. Through the API, I can get the ‘autoresponded:smtp; 550’ status, so I know I must correct the first email address.Using the API,when I correct the email address giving another invalid email address, the status remains ‘sent’, no matter what I attempt to do (UpdateRecipients with resendOption to true, Update with resend option or even resend through the DocuSign website)… Am-I missing something ? When I correct the first signer address through the DocuSign website, the ‘failed’ status of the second invalid email address is shown : In the envelope’s history, there a slight difference between :Correcting through the API displays a “Resent” status in the action columnCorrecting through the DocuSign website display an “Invitation resent’ status. (translated fro

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Newcomer
1 month ago
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Newcomer
Rogerio GomesNewcomer
asked in eSignature API
Current Routing Order Problems

Hi, I used the SDK for Java (Version 6.0.0) and i tried to use the function for Routing Order, but doesn´t works.  My Code IntStream.range(0, userSigners.size()).forEach(i -> {Signer signer = new Signer();signer.setEmail(userSigners.get(i).getEmail());signer.setName(userSigners.get(i).getName());signer.recipientId(String.valueOf(i+1));signer.setRoutingOrder(String.valueOf(i));signer.setTabs(tabs); signers.add(signer);}); Recipients recipients = new Recipients();recipients.setSigners(signers);recipients.setCurrentRoutingOrder("true");envelope.setRecipients(recipients); This is correct?

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Newcomer
1 month ago
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Newcomer
IiroNewcomer
asked in eSignature API
Issues in production

I'm unable to connect in production mode.

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Newcomer
1 month ago
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Newcomer
vhaiekNewcomer
asked in eSignature API
“At least one recipient is missing valid contact information.”

 Hello everyone, how are you?I'm having this problem when sending a file to my client.I believe it is because the Co-Buyer or Co-Seller fields are not filled in, how can I do to remove the requirement to fill them in?   

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V
Newcomer
1 month ago
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Newcomer
Vignesh BalaNewcomer
asked in eSignature API
How to make hyperlink clickable in PDF using CreateEnvelope API?

Hi Team,Could anyone help me with the following issue:I have to make the hyperlink clickable using createEnvelope API. The steps I have followed:Created one Anchor string on the PDF file with prefix #HREF. Configured that Anchor string as well with the same name. Then tried creating envelope with the above-mentioned file. When I have opened that envelope, I could see one link clickable but whenever I click on that link it is getting redirected to a blank page. Please refer to attached image below. Clickable HyperlinkRedirected Page  Then I have tried passing values to the Custom Fields while creating the envelope but still the issue remains same.Configured Custom FieldAny help to achieve this would be much appreciated.Thanks in advance.Regards,Vignesh Balasubramanian

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Newcomer
1 month ago
P
Newcomer
PrateekNewcomer
asked in eSignature API
Error: Unauthorized while creating envelope

Hi Team,I am getting below error while invoking docusign  makeEnvelope  test@gmail.comcreatingEnvelopeAn uncaught exception occured!Error: Unauthorized    at Request.callback (/home/finacle/node_modules/docusign-esign/node_modules/superagent/lib/node/index.js:696:15)    at /home/finacle/node_modules/docusign-esign/node_modules/superagent/lib/node/index.js:906:18    at IncomingMessage.<anonymous> (/home/finacle/node_modules/docusign-esign/node_modules/superagent/lib/node/parsers/json.js:19:7)    at IncomingMessage.emit (node:events:539:35)    at endReadableNT (node:internal/streams/readable:1345:12) This works fine for me in local, however the same is failing through an application deployed in cloud.I have added redirect uri in apps and keys section of the developer account as below,http://localhost:3000/https://sample-domail-xxxx/Please note the url on cloud is https Additionally i have enabled all the https methods available.Please suggest the resolution.

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Newcomer
1 month ago
K
New Voice
kensevNew Voice
asked in eSignature API
Python API: Phone Number Authentication

I’m trying to use the phone number auth for my python API. I’m already using the API to get the workflow ID and I’m getting this value:'c368e411-1592-4001-a3df-dca94ac539ae' However, I’m still getting this error:HTTP response body: b'{"errorCode":"IDENTITY_WORKFLOW_INVALID_ID","message":"The identity workflow ID specified is not valid."}' Any idea on this?Thanks!

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K
New Voice
1 month ago
M
Newcomer
Mark SpritzlerNewcomer
asked in eSignature API
account-d Website has a bug and is showing MS Word Content Control objects

In the past few weeks account-d Docusign is broken, it does NOT happen in account DocuSign website. We use Java API and have not changed a single line of code in over a year, but in the past few weeks the MS Word .docx that we send to get signed is showing to everyone the Content Controls that are in the document. This has never happened before, all content controls are hidden in production Docusign and was always hidden on account-d. But now in the past few weeks they are showing, something has broken on account-d.  

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Newcomer
1 month ago
O
Newcomer
omsigdocNewcomer
asked in eSignature API
Unable to fill customfields sending envelope

Hello,  We are unable to fill the customfields of a template when we try to send an envelope on Docusign API REST.The endpoint we are using is: {{baseUrl}}/{{apiVersion}}/accounts/{{accountId}}/envelopesThe body is the following: {  "templateId": "xxxxxxxx-4240-4951-bdb1-f43315509f6e",  "templateRoles": [    {      "roleName": "Signer",      "name": "Test Name",      "email": "test@test.com",      "tabs": {        "textTabs": [          {            "tabLabel": "Custom1",            "name": "Custom1",            "value": "Esto es el custom 1",            "documentId": "1",            "pageNumber": "1"          }        ]      }    }  ],  "status": "sent"}  We previously created the field with the label Custom1. But when we receive the template result on the mail tray the fields values are not appearing. The collaboration checkbox is also marked. Any solution?  Thanks in advance

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O
Newcomer
1 month ago
L
Newcomer
LysintNewcomer
asked in eSignature API
API Signature : OAuth 2.0 on legacy Connect. (SOAP)

Hello !  We have a integration project for Esignature. I see the OAuth configuration work on Connect RestAPI but for SOAP Connector, the authentification isn’t working.I didn’t find in a documentation if the OAuth works with legacy Connect (custom connect SOAP) Thanks,

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L
Newcomer
1 month ago
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Newcomer
jrcellinNewcomer
asked in eSignature API
Envelope Signature Authentication via API

Hello, I have an integration with my client’s custom software and DocuSign’s rest api. We are creating envelopes from a template. This all works well except we do not want the signer to have to answer the authentication questions before signing. We tried turning this off on my clients DocuSign account but the changes do not work when the envelope is created via the api. Support says we can turn off authentication via the api call but I do not see it anywhere. Can someone point me in the right direction?

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Newcomer
1 month ago
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Newcomer
mbuselliNewcomer
asked in eSignature API
Getting the groups a template is shared with via eSignature

How does one get full access control information for templates shared to the user currently logged in or impersonated using the eSignature API? An example use case is the following: an admin user creates a new group; GroupA, and adds User1 to that group, then shares a template, TemplateXYZ, to GroupA . When I am logged into the Docusign UI as User1,  I can see that I have shared access to TemplateXYZ. But there doesn't seem to be an eSignature API that can tell me this. When User1 calls the API to get info for TemplateXYZ (Templates:get) it doesn't return anything about its shared access. And yet there are API to update or delete groups shares for a specific template (Templates:updateGroupShare and Templates:deleteGroupShare).  The only other API I’ve found that seems like it should return the info I’m looking for is Accounts:listSharedAccess. According to its documentation I should be able to pass item_type=templates but that returns a bad-request error with additional message that I

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M
Newcomer
1 month ago
H
Newcomer
Harish reddyNewcomer
asked in eSignature API
Is it possible to get JWT access token using single rest API call.

Hi,Currently to get JWT access token we are following these two steps. Step -1: manual action:Currently to get JWT access token we need to manually prepare JWT JSON and here we need to add start time, expire time and need to generate JWT token.Step-2: Rest APIFrom the above generated JWT token we are execute DocuSign API to get the access token “https://account-d.docusign.com/oauth/token?grant_type=urn:ietf:params:oauth:grant-type:jwt-bearer&assertion=<JWT token>. Is there any way so that with the user credentials/data we need to fire only one API to get the access token no need of again manual generation of JWT token. Is there any way to avoid manual action.  

598
H
Newcomer
1 month ago
K
New Voice
kensevNew Voice
asked in eSignature API
Python API Automation Composite Template: Other server templates is being applied to other documents

Hi,I’m trying to send an envelope with multiple documents and each document needs to be applied a specific template.I’m looping through the documents and adding the specific serverTemplate based on the type of document.Here’s a snippet:The serverTemplate is determined by: However, it seems that the other template is being applied also to the document that it’s not meant for.Here’s the error:HTTP response body: b'{"errorCode":"TAB_PAGENUMBER_IS_NOT_IN_DOCUMENT","message":"The pagenumber specified in the tab element is not in the document that the tab refers to. Tab on Page 9 of Document 1 for Recipient 1"}' Any idea?Thanks!

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K
New Voice
1 month ago
C
Newcomer
cweeksNewcomer
asked in eSignature API
docusign 500 error when trying to Create Envelope

I am using C# docusign JWT SDK to authenticate. I am able to authenticate and get an access token back where I am able to successfully call GetUserInfo to get account information, but when I create an envelope from the downloaded example, and send that to the CreateEnvelope(account,envelope), it is generating a 500 error message with Stack Trace error…“at DocuSign.eSign.Api.EnvelopesApi.CreateEnvelopeWithHttpInfo(String accountId, EnvelopeDefinition envelopeDefinition, CreateEnvelopeOptions options)”My scopes are “signature” and “impersonation” What am i not doing correctly? Thanks

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Newcomer
1 month ago
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Newcomer
Marybi.MalminNewcomer
asked in eSignature API
How to create a new user in Esignature via API?

Hello, . 1. Go to https://account.docusign.com/,  and sign in with your TSC email address.2. If you are prompted to enter your TSC password after entering your TSC email address, please select the “USE COMPANY LOGIN” option instead of typing in your password. Continue to log in as usual.

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M
Newcomer
1 month ago
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Newcomer
Olivia_DeveloperNewcomer
asked in eSignature API
Create envelope with Text Tabs populated via API, in Node.js

Hi everyone,I’m able to send out envelopes for signature in Node.js via the docusign-esign NPM package, but my text fields are not populating for some reason.  I am referencing the documentation linked here.  I’ve tried both on our developer account as well as our production account.Here is my code for creating the envelope.  I am getting the label and ID for the text fields through the Docusign API, and I have double-checked the label is correct through the Docusign webapp itself.function makeEnvelope(args) { try { let envelope = new docusign.EnvelopeDefinition(); envelope.templateId = args.templateId; let text = docusign.Text.constructFromObject({ tabLabel: TAB_1_LABEL, value: 'test text field!', }); let textExtra = docusign.Text.constructFromObject({ font: 'helvetica', font_size: 'size14', tabLabel: TAB_2_LABEL, height: '23', width: '84', required: 'false',

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O
Newcomer
1 month ago
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New Voice
VasNew Voice
asked in eSignature API
Managing Multi-Region Integration for a DocuSign Application - Account and Deployment Considerations

Hello I have one integration App deployed on PRD.Endpoint /oauth/userInfo returns me account with host: https://eu.docusign.net.What if I want to cooperate with accounts from different regions?Should I have accounts on each region and apps for them?Should I create new apps for regions on my one existing account?Is it possible my current app will be able to connect with accounts from all regions? BR

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V
New Voice
1 month ago
T
Newcomer
thuiNewcomer
asked in eSignature API
Programmatic way to authenticate and send out PDFs for signing

Hello. I’m trying to create a back-end system that can automatically retrieve an access token without any user interaction so that it can send out documents for signing. The samples I’ve encountered PDFs for signing have required me to authenticate using my developer account. Is there a way to get an access token programmatically without any user interaction?I appreciate any help you can provide.

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Newcomer
1 month ago
I
Newcomer
ionmoraru_toptalNewcomer
asked in eSignature API
get signer attachments via api

Hey,I’m sending via API to a signer an envelope created from template, which has fields to fulfill including attachments (multiple)I need to separate the attachments that are added by the signer, sometimes it’s just one page, sometimes multi-page documents.I already https://www.docusign.com/blog/developers/getting-signer-attachments-using-the-esignature-rest-api and I don’t get desired outcome.What I have noticed is that once the signer add any attachment it’s added to the document as new page, and there is not ID I could use to distinguish which page is from initial document, or is an attachmentHow can I separate the initial document and each attachment filed?

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I
Newcomer
1 month ago
C
Newcomer
Colin KennedyNewcomer
asked in eSignature API
Docusign JS 'translation' error

Hi all,I’m using the following JavaScript in my application:async function startSigningCeremony(signingUrl) { // Set the clientId to your application's Integration Key let clientId = "28ef2184-4fc9-4ae0-b77b-a055fb0727ac"; // Integration key // Check if signingUrl and clientId are provided if (!signingUrl || !clientId) { throw new Error("signingUrl and clientId must be set"); } const signingConfiguration = { url: signingUrl, displayFormat: 'focused', locale: 'en', style: { branding: { primaryButton: { /** Background color of primary button */ backgroundColor: "magenta", /** Text color of primary button */ color: "white", } }, signingNavigationButton: { finishText: "Agreed!", // default is Submit // 'bottom-left'|'bottom-center'|'bottom-right', default: bottom-right

221
C
Newcomer
1 month ago
N
Newcomer
nomanNewcomer
asked in eSignature API
How can i make link clickable in docusign document while signing ?

I have been sending email to sign document through esignature rest Api using python (Backend), I am facing problem while signing ceremony , i am not able to click the links , it seems the link is not clickable , not redirecting to weblink, though it was clickable earlier . is this possible , if yes, then please guide me through the steps .

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Newcomer
1 month ago
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Newcomer
durga.siva.prasadNewcomer
asked in eSignature API
DocuSign email subject is having "***Test Document***"

After I promoted my APIKEY from Developer Account to Production, when running “SigningViaEmailTest”, theEmail sender is “dse_demo@docusign.net” Email Subject is “***Test Document***<<my custom email subject>>”. This should be “<<my custom email subject>>”. Email Body contains “This document is for demonstration purpose only.”. This should not be displayed. Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

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Newcomer
1 month ago
S
New Voice
singhanubhavNew Voice
asked in eSignature API
Docusign custom integration with Salesforce

I have done custom integration using docusign api with Salesforce, now client want that whenever the recipient opens the document sender should get to know also when it signs it, however using CC feature just let the sender know it got signed not Viewed, if i directly use docusign this sender gets a mail stating the recipient viewed, Any idea ? 

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New Voice
1 month ago
C
Newcomer
Capital300Newcomer
asked in eSignature API
Reusing Text Tabs anchor strings

Hi, I’m running into an issue where I have 2 Documents with anchor strings to be used for text fields. The first Document has 1 page and has AnchorString “A” placed in order for the signer to input text during the DocuSign experience. The second Document has 2 pages, in each page there is a anchor string placed for this document, however no action is needed to be taken by the signer and the text tab for this document should just be readonly. The reason why it should just be readonly is because the Signer should have visibility to this document so we are placing a ‘hidden’ tag on the document for visibility. I would like to reuse the same ‘text’ anchor string for this Signer so that it can serve a multipurpose, is there a way to allow a signer to input text using an anchor string and also use the same anchor string to serve as a way to allow them to view a document during eSign? The text tabs for each purpose would of course be configured differently with unique labels. It seems that du

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Newcomer
1 month ago

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