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eSignature API

Find answers to your Docusign eSignature API questions.

  • 249 Topics
  • 519 Replies
249 Topics
C
Newcomer
cweeksNewcomer
asked in eSignature API
docusign 500 error when trying to Create Envelope

I am using C# docusign JWT SDK to authenticate. I am able to authenticate and get an access token back where I am able to successfully call GetUserInfo to get account information, but when I create an envelope from the downloaded example, and send that to the CreateEnvelope(account,envelope), it is generating a 500 error message with Stack Trace error…“at DocuSign.eSign.Api.EnvelopesApi.CreateEnvelopeWithHttpInfo(String accountId, EnvelopeDefinition envelopeDefinition, CreateEnvelopeOptions options)”My scopes are “signature” and “impersonation” What am i not doing correctly? Thanks

11
Hengfeng Ge
Digital Collaborator
1 month ago
M
Newcomer
Marybi.MalminNewcomer
asked in eSignature API
How to create a new user in Esignature via API?

Hello, . 1. Go to https://account.docusign.com/,  and sign in with your TSC email address.2. If you are prompted to enter your TSC password after entering your TSC email address, please select the “USE COMPANY LOGIN” option instead of typing in your password. Continue to log in as usual.

1
E
Docusign Employee
1 month ago
O
Newcomer
Olivia_DeveloperNewcomer
asked in eSignature API
Create envelope with Text Tabs populated via API, in Node.js

Hi everyone,I’m able to send out envelopes for signature in Node.js via the docusign-esign NPM package, but my text fields are not populating for some reason.  I am referencing the documentation linked here.  I’ve tried both on our developer account as well as our production account.Here is my code for creating the envelope.  I am getting the label and ID for the text fields through the Docusign API, and I have double-checked the label is correct through the Docusign webapp itself.function makeEnvelope(args) { try { let envelope = new docusign.EnvelopeDefinition(); envelope.templateId = args.templateId; let text = docusign.Text.constructFromObject({ tabLabel: TAB_1_LABEL, value: 'test text field!', }); let textExtra = docusign.Text.constructFromObject({ font: 'helvetica', font_size: 'size14', tabLabel: TAB_2_LABEL, height: '23', width: '84', required: 'false',

4
O
Newcomer
1 month ago
V
New Voice
VasNew Voice
asked in eSignature API
Managing Multi-Region Integration for a DocuSign Application - Account and Deployment Considerations

Hello I have one integration App deployed on PRD.Endpoint /oauth/userInfo returns me account with host: https://eu.docusign.net.What if I want to cooperate with accounts from different regions?Should I have accounts on each region and apps for them?Should I create new apps for regions on my one existing account?Is it possible my current app will be able to connect with accounts from all regions? BR

1
E
Docusign Employee
1 month ago
T
Newcomer
thuiNewcomer
asked in eSignature API
Programmatic way to authenticate and send out PDFs for signing

Hello. I’m trying to create a back-end system that can automatically retrieve an access token without any user interaction so that it can send out documents for signing. The samples I’ve encountered PDFs for signing have required me to authenticate using my developer account. Is there a way to get an access token programmatically without any user interaction?I appreciate any help you can provide.

1
R
Docusign Employee
1 month ago
I
Newcomer
ionmoraru_toptalNewcomer
asked in eSignature API
get signer attachments via api

Hey,I’m sending via API to a signer an envelope created from template, which has fields to fulfill including attachments (multiple)I need to separate the attachments that are added by the signer, sometimes it’s just one page, sometimes multi-page documents.I already https://www.docusign.com/blog/developers/getting-signer-attachments-using-the-esignature-rest-api and I don’t get desired outcome.What I have noticed is that once the signer add any attachment it’s added to the document as new page, and there is not ID I could use to distinguish which page is from initial document, or is an attachmentHow can I separate the initial document and each attachment filed?

5
Hengfeng Ge
Digital Collaborator
1 month ago
C
Newcomer
Colin KennedyNewcomer
asked in eSignature API
Docusign JS 'translation' error

Hi all,I’m using the following JavaScript in my application:async function startSigningCeremony(signingUrl) { // Set the clientId to your application's Integration Key let clientId = "28ef2184-4fc9-4ae0-b77b-a055fb0727ac"; // Integration key // Check if signingUrl and clientId are provided if (!signingUrl || !clientId) { throw new Error("signingUrl and clientId must be set"); } const signingConfiguration = { url: signingUrl, displayFormat: 'focused', locale: 'en', style: { branding: { primaryButton: { /** Background color of primary button */ backgroundColor: "magenta", /** Text color of primary button */ color: "white", } }, signingNavigationButton: { finishText: "Agreed!", // default is Submit // 'bottom-left'|'bottom-center'|'bottom-right', default: bottom-right

1
C
Newcomer
1 month ago
N
Newcomer
nomanNewcomer
asked in eSignature API
How can i make link clickable in docusign document while signing ?

I have been sending email to sign document through esignature rest Api using python (Backend), I am facing problem while signing ceremony , i am not able to click the links , it seems the link is not clickable , not redirecting to weblink, though it was clickable earlier . is this possible , if yes, then please guide me through the steps .

4
Hengfeng Ge
Digital Collaborator
1 month ago
D
Newcomer
durga.siva.prasadNewcomer
asked in eSignature API
DocuSign email subject is having "***Test Document***"

After I promoted my APIKEY from Developer Account to Production, when running “SigningViaEmailTest”, theEmail sender is “dse_demo@docusign.net” Email Subject is “***Test Document***<<my custom email subject>>”. This should be “<<my custom email subject>>”. Email Body contains “This document is for demonstration purpose only.”. This should not be displayed. Email Body contains <<my DocuSign Profile name>> and <<Email>>. Though I am setting EnvelopeDefinition.setSender(UserInfo), the default values on my Docusign profile are coming.

5
Hengfeng Ge
Digital Collaborator
1 month ago
S
New Voice
singhanubhavNew Voice
asked in eSignature API
Docusign custom integration with Salesforce

I have done custom integration using docusign api with Salesforce, now client want that whenever the recipient opens the document sender should get to know also when it signs it, however using CC feature just let the sender know it got signed not Viewed, if i directly use docusign this sender gets a mail stating the recipient viewed, Any idea ? 

1
Hengfeng Ge
Digital Collaborator
1 month ago
C
Newcomer
Capital300Newcomer
asked in eSignature API
Reusing Text Tabs anchor strings

Hi, I’m running into an issue where I have 2 Documents with anchor strings to be used for text fields. The first Document has 1 page and has AnchorString “A” placed in order for the signer to input text during the DocuSign experience. The second Document has 2 pages, in each page there is a anchor string placed for this document, however no action is needed to be taken by the signer and the text tab for this document should just be readonly. The reason why it should just be readonly is because the Signer should have visibility to this document so we are placing a ‘hidden’ tag on the document for visibility. I would like to reuse the same ‘text’ anchor string for this Signer so that it can serve a multipurpose, is there a way to allow a signer to input text using an anchor string and also use the same anchor string to serve as a way to allow them to view a document during eSign? The text tabs for each purpose would of course be configured differently with unique labels. It seems that du

1
karan.kaushik
Docusign Employee
1 month ago
S
Newcomer
Shawn ZhaoNewcomer
asked in eSignature API
How to manually specify the signing location in a file through API?

Hello everyone! I have a question. I want to send an envelope to the signatory through the CRM system. The documents inside the envelope are different every time, so I cannot use the templates in docusign or fix the signature position in the document. What I want is to manually specify the signing location in the file every time it is sent. How can this requirement be implemented?

1
E
Docusign Employee
1 month ago
Y
Newcomer
yurii.taturNewcomer
asked in eSignature API
Force reauth issue?

Hey, lately I’ve encountered a very strange behaviour of the platform. When i try to visit `https://app.docusign.com/api/accounts/{account-id}/envelopes/{envelop-id}/documents/1`, disregarding if I’m already logged in, platform starts redirecting me with all these oauth bullshit. And those redirects definitely have some markers, that tell it to redirect me back, to the page I intend to visit, but something goes wrong and I eventually stop on `https://apps.docusign.com/send/page-not-found` landing page. The fun part begins, when I try to visit the same document with Postman, when i add exactly the same request params as my browser (cookies and stuff) - system does not want me to re-authenticate, it simply returns my document. Help me understand, if it’s a bug or a feature? 

2
Leandro.Reis
Docusign Employee
1 month ago
T
Newcomer
TFMNewcomer
asked in eSignature API
Getting FORMAT_CONVERSION_ERROR error trying to do Document Generation on a developer account

I’m following this tutorial and hitting an error when I get to step 3.  I’m using the Node.JS SDK and the error I’m getting back is: "status":400,"text":"{\"errorCode\":\"FORMAT_CONVERSION_ERROR\",\"message\":\"The data could not be converted.\"}" I’ve tried many different files, all DOCX, including very simple one-line docs and docs from the sample projects with the same issue.  I can send all these docs as normal envelopes. In the docs here it says:Document generation is available in all developer accounts However, I don’t see any settings mentioned in this blog post on my account, so I’m wondering if the above is still true. Appreciate any advice/guidance anyone may have, thanks!!

2
B
Docusign Employee
1 month ago
W
Newcomer
WinnyNewcomer
asked in eSignature API
Como fazer este passo: "Efetue 20 chamadas de API com sucesso"

Olá, bom dia.Estou tentando fazer a integração do CRM com o meu CRM e ele pede pra que Efetue 20 chamadas de API com sucesso. Como realizar essas chamadas? Aguardo!

1
E
Docusign Employee
1 month ago
N
Newcomer
NavNewcomer
asked in eSignature API
Templates : update API not working

The update API under Templates seems to be not working. Unable to set autoMatch as false for the templates via the Docusign eSignature REST API

1
S
Docusign Employee
1 month ago
D
New Voice
DsimonNew Voice
asked in eSignature API
bundle.js returning iframes and sections with scrollbars for focused displayFormat

I’ve implemented an imbedded signature request integration using the javascript library https://js-d.docusign.com/bundle.js, submitting signingUrl with displayFormat as ‘focused’. It’s implementing an iframes response into the div signing-ceremony div. I don’t want frames or iframes. I don’t want a second scrollbar right inside the first. I want this in a div tag - no frames. It looks like the content inserted starts with an iframe with id - js-library-iframe. Inside that, there’s another html start, header, body - and another iframe - id ds-signing-document - which has yet another html start, header, body, and multiple sections - one with a scroll bar. The code coming in from the javascript seems excessively complicated when all I want is the document with the ability to sign. Is there any way I can avoid all the iframes and the section with the scroll bar? I’d like the div to just expand with the content so if a user needs to scroll, they can scroll with the browser scroll bar, and t

2
Hengfeng Ge
Digital Collaborator
1 month ago
V
New Voice
VasNew Voice
asked in eSignature API
oAuth 2.0 - how retrieve id_token for internal app?

Hi I need to get info about logged user within oAuth 2.0 flow, no with getUserInfo endpoint.I can't use scope 'openid'.Is there any way to retrieve id of admin who claims consent? BR

3
Hengfeng Ge
Digital Collaborator
1 month ago
V
New Voice
VasNew Voice
asked in eSignature API
Envelopes Fetching Issue - Docusign API Team

I'm using DocuSign eSignature with both a developer account and a Business Pro account. I've successfully developed some apps in my developer account, and after going through the Go Live process, everything integrated smoothly. For each app, I've received an envelope from the DocuSign API team containing all the necessary details.However, I'm facing an issue:When I try to fetch all envelopes using the following endpoint: `https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes` I can retrieve all my envelopes, except for those sent by the DocuSign API team. These specific envelopes don't show up in the list. On the other hand, when I use this endpoint: `https://docusign.net/restapi/v2.1/accounts/{accountID}/envelopes/{envelopeID}` and pass the envelope ID from the DocuSign API team, I'm able to fetch the envelope without any errors.Can you explain why this is happening? Is this behavior normal?

3
Hengfeng Ge
Digital Collaborator
1 month ago
N
Newcomer
NDavisNewcomer
asked in eSignature API
Datesigned integration in crystal report

I completed the creation of new anchor tags for 'Date Signed' to be used as a DocuSign tag, and the necessary changes were made to include the new DateSigned tab on the controller side. However, the problem is that the DateSigned value is prepopulating with the current date when the document is opened. While DateSigned is treated as a property in DocuSign, similar to InitialHere and SignHere, it isn't loading correctly. I applied the date logic in the report, but the same approach isn't working for DateSigned.What mappings are required to ensure that the DateSigned field only displays the date when the signature is actually added in a C# MVC application?

1
Hengfeng Ge
Digital Collaborator
1 month ago
N
Newcomer
Neat_bNewcomer
asked in eSignature API
Envelope error USER_AUTHENTICATION_FAILED","message

def get_docusign_client(): api_client = ApiClient() api_client.set_base_path(DOCUSIGN_API_BASE_URL) logging.info(f"Using API base path: {DOCUSIGN_API_BASE_URL}") with open(DOCUSIGN_PRIVATE_KEY_FILE, 'rb') as private_key_file: private_key_bytes = private_key_file.read() try: # Request JWT user token oauth = api_client.request_jwt_user_token( client_id=DOCUSIGN_CLIENT_ID, user_id=DOCUSIGN_USER_ID, oauth_host_name=DOCUSIGN_AUTH_SERVER, private_key_bytes=private_key_bytes, expires_in=3600, scopes=['signature', 'impersonation'] ) logging.info("JWT token successfully obtained") # Set the Authorization header access_token = oauth.access_token api_client.set_default_header('Authorization', f"Bearer {access_token}") # Verify the token and get user info user_info = api_client.get_user_info(access_token) logging.info(f"Token verified for use

2
Hengfeng Ge
Digital Collaborator
1 month ago
S
New Voice
singhanubhavNew Voice
asked in eSignature API
Go live Docusign app

Once i submit the docusign application for “Review”, review gets passed and status c, when i hit “Go live” then the docusign team would manually review my application or how does the go live process works, please explain & how many days it takes!!

3
Hengfeng Ge
Digital Collaborator
1 month ago
S
New Voice
singhanubhavNew Voice
asked in eSignature API
two docusign app in production

I already app one app live in Docusign prod, now i am pushing one more app from Docusign demo account to Docusign prod that is connected to different SF instance & usecase is little different, since my prod account is common for both apps what other think would remain common like the API account id, user Id & just the integration key would be different, is it correct understanding?

2
Hengfeng Ge
Digital Collaborator
1 month ago
A
Newcomer
asha davisNewcomer
asked in eSignature API
user_not_found

{"error":"invalid_grant","error_description":"user_not_found"} while making http client calling to generate token

2
Hengfeng Ge
Digital Collaborator
1 month ago
D
Newcomer
DileepNewcomer
asked in eSignature API
ANCHOR_TAB_STRING_NOT_FOUND

Hi,I am getting below error “ANCHOR_TAB_STRING_NOT_FOUND” (The specified Anchor Tab string was not found in the document. Anchor Tab String "\SignHere58105\" not found. Anchor Tab String "\SignHere58110\" not found.) Although I can see these strings on the document.  

14
S
New Voice
1 month ago

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