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1 month ago

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eSignature API

Find answers to your Docusign eSignature API questions.

698 Topics
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698 Topics

bryankoulmanNewcomer

asked in eSignature API

Is it necessary to update BaseUri for Rest EndPoints because of the move to Azure

Hello, I have written an application that makes RestAPI calls to a base URI (https://na1.docusign.net/restapi) I do have clients that need to whitelist all URLs from their servers. For the example above (na1.docusign.net/restapi), I will now need to have the client whitelist na1-b.docusign.net My question is: Does the base URI for the RestAPI calls remain na1.docusign.net. I assume that the base URI remains the same (

kristipatisNewcomer

asked in eSignature API

How can we set the status to 'Completed' using the REST API?

Hi,I have implemented the following using the REST API: Created a templated envelope with two recipients. The first recipient is required to sign, so I used the embedded signing focus view on the frontend and completed the process. Updated some additional tab details for the second recipient in the same envelope using the REST API. The second recipient does not need to sign. Now, how can I update the envelope status to ‘Completed’ using the REST API and send it to both recipients?

Pepco demoNewcomer

asked in eSignature API

When trying to sent a file for signing form Coupa getting the error

I have crated a Sandbox Docusign account for our Client using a Gmail test account. I have successfully connected the Sandbox Docusign account with Coupa test instance. Although, when I try to send the document for e-signing I am always getting the error “Unable to send selected attachment for signing. Please retry by clicking on Send button”. Could you please suggest if this error is due to any incomplete configuration? As I can see the Connect webhook is already active.

EponaNewcomer

asked in eSignature API

Request-Id not allowed on options of endpoint accounts/${accountId}/envelopes/

I am implementing a integration with my browser application and Docusign. For this I have to call the endpoint from the browser and for this I am using the default fetch command from node. This command results in a unstoppable options command which includes a unstoppable Request-Id header. I have tried using a client instead of the browser which results in everything working perfectly. I have implemented the authentication but this is the final hurdle.Officially Request-Id is not specified in the HTTP schema but a lot of browsers do send this when cross origin querying endpoints. What do you suggest I change or is there a chance the Docusign api will support this?For completeness the error in the console: Access to fetch at 'https://demo.docusign.net/restapi/v2.1/accounts/${accountId}/envelopes/' from origin 'http://localhost:8080' has been blocked by CORS policy: Request header field request-id is not allowed by Access-Control-Allow-Headers in preflight response.

aminagallNewcomer

asked in eSignature API

Create an Envelope - Email Body API Character Limit

hello :) I’m using power automate to create envelopes.The API doc states the email body has a 10,000 character limit. When i send an email body over 1,500 characters I get a generic 404 response. The only difference in the call seems to be the email body. Over 1,500 chars, bad, under 1,500 chars, good. <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd"><html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/><title>404 - File or directory not found.</title><style type="text/css"><!--body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}fieldset{padding:0 15px 10px 15px;} h1{font-size:2.4em;margin:0;color:#FFF;}h2{font-size:1.7em;margin:0;color:#CC0000;} h3{fo

eakiraNew Voice

asked in eSignature API

How do I send an ICP Brazil certificate via the API?

How do I send an ICP Brazil certificate via the API?I'm using PHP with Laravel.And using your Git repo.https://github.com/docusign/docusign-esign-php-laravel/tree/main

Bertrand CHENINNewcomer

asked in eSignature API

Link to DS signed document doesn't appear in my app

DocuSign integration in my app allows to find the DS link in a specific field of my database. This DS link allows me to get the signed document on my server. 90% of the time it works. 10% of the time the DS link does not appear in the field where it is supposed to be.I can not establish any common properties or specificities in between all names for which the DS link does not appear.Thank you if you can help

TatianaNew Voice

asked in eSignature API

DocuSign Sandbox: Envelopes Created Successfully, but Emails Not Delivered to Recipients

Hi,I’m working with a sandbox to integrate docusign in my web app. My service is able to create the envelopes and, checking on the docusign developer page all appear to work properly. The problem is that the mail never get to the recipients.

cweeksActive Voice

asked in eSignature API

Webhook Expired Events

When a document gets voided due to the expiration date, I assume the webhook sends out an event to the listener telling the doc has been voided, but I am not receiving any voided event. I am receiving all the other events just not any voided or expired events. Can someone tell me how to configure the voided\canceled\expired documents?

nasNewcomer

posted in eSignature API

JWT Error: "DocuSign rejects JWT signature - public/private key mismatch or missing consent"

Hello everyone,I’m currently working on an integration with the DocuSign API using JWT authentication. When I try to call the API, I get the following error:❌ [send-docusign-signature] DocuSign rejects JWT signature - public/private key mismatch or missing consentHere’s what I’ve already checked: The private key in my code is the one generated when I created the app. The public key has been uploaded correctly in my DocuSign integration settings. My Integration Key (client_id) is correct. I suspect the issue might either be a key mismatch or the fact that the user consent has not yet been granted. My questions are: How can I confirm whether the issue is due to missing user consent versus a key mismatch? What is t

posted in eSignature API

I'm learning how to use SOAP UI. Does Docusign provide a WSDL (Web Service Description Language) file(s)?

I'm learning how to use SOAP UI. Does Docusign provide a WSDL (Web Service Description Language) file or some documentation for REST API?

JanSNew Voice

asked in eSignature API

EnvelopeTemplates:list returns only first document of the template for envelopes created using composite templates

Hi,I'm encountering an issue when using the compositeTemplates feature to create an envelope from a template that contains multiple documents.When retrieving this template via the EnvelopeTemplates:list endpoint, only the first document is returned in the response - the remaining documents are omitted.This behavior is different from what I observe in the DocuSign web UI. If I simulate the same process (e.g., by creating an empty envelope and applying the templates), all documents are present as expected.Is this a known limitation of the EnvelopeTemplates:list API? Or am I missing something in the way the template is structured or retrieved? Thanks in advance for any help or clarification.

atorralboNewcomer

asked in eSignature API

I am using embedded signing with my API and every day I send documents to sign to many recipients. All the documents I send need to be signed again by our company but it is not viable to do it one by one so I would like to know if there is any way to sign several documents easily. The way it would be done it is that we put our company the last in the recipients order to sign of each document, and then, instead of signing all one by one, sign all at once (of the ones alredy signed by the previous recipients to sign). Thank you.

RukkuNew Voice

asked in eSignature API

How to Enable Notary in a DocuSign Developer Account

How to enable live video and screen sharing options for DocuSign Notary in a demo (developer) accountI want to check DocuSign Notary in my developer (demo) account, and I can see the Notary option there.However, while testing, I found that the live video recording and screen sharing features are not available. I need to test and demonstrate the full RON workflow before moving to production.How can I enable the video session and recording features in my demo account, or is there any alternative to achieve the same?

RukkuNew Voice

asked in eSignature API

How to set up Remote Online Notarization (RON) using Docusign Notary in Developer Account:

Please explain the process for setting up Remote Online Notarization (RON) with DocuSign Notary in a Developer Account, including configuration and prerequisites.

dkhare25Newcomer

asked in eSignature API

EnvelopeLocks : get endpoint does not return the lockTaken in the envelope body and does not error out

We have noticed a few errors in our system where the response for the EnvelopeLocks:get endpoint (https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopelocks/get/) does not contain the lockToken field.The docs dont seem to have any point which indicates this as expected behaviour.Wanted to know if there is some nuance I am missing?btw we get all the other data about the lock in the response, its just the lockToken that is not there: { lockedByApp: "-", lockedByUser: { uri: "--------------", userId: "--------------------", userName: "----------

virenpunjabiNewcomer

asked in eSignature API

Query regarding APIs available for the following tasks

I wanted to ask if there are there any APIs available for the following tasks?1. Fetching the total number of documents that have not been signed bythe recipients, or to provide the status of all the documents?2. Fetching the total number of envelopes that are in a pending or failed state?3. Fetching logs or metrics data for Docusign CLM and eSignature thatwould contain latency (duration) and reliability (http status code)information for APIs being called, CLM Workflow Execution Stages orEnvelopes Processing Stages along with their statuses?4. Fetching the start to end time of all the CLM workflows?

davczekNewcomer

asked in eSignature API

Reusing Onfido verification data for QES in DocuSign

Hi everyone,I’ve heard that DocuSign uses Onfido in some of its identity verification workflows.My question is:Is it possible to pass existing Onfido verification data (photo of the document & video with face) directly to DocuSign in the background, so that the user can generate a Qualified Electronic Signature (QES) without going through the identity verification process again?If yes, could someone share documentation or examples showing how to integrate this, ideally via API?Thanks in advance!

RukkuNew Voice

asked in eSignature API

How to add a notary in DocuSign video conferencing

How can I implement notary using DocuSign video conferencing? Can you please provide the code implementation for Remote Online Notarization?Can you please help me

william_burton_STSNewcomer

asked in eSignature API

API Workflow: How to Allow a Second Signer When Sending Envelope to a Single User

Hi everyone,We're using the DocuSign API to send legal agreements (Unilateral Undertaking and Customer Supply Agreement) via our platform. The envelope is generated using the primary user's profile — it includes their name, address, and other key details. That user is assigned as the signer and receives the envelope via email.However, in many cases the property has two owners, and we need both individuals to sign the same document — even though it’s initially triggered and sent using just one user's profile and email.Our goals: The primary user receives the envelope and signs as normal. The same envelope should allow a second person (co-owner) to sign. This may either be: Another signer using the same email address, or A second signer added by the first signer at the time of signing (if poss

meilinglamNew Voice

asked in eSignature API

File size limit using API

With SOAP API, I can send envelope up to 35 MB most of the time. If it’s more than 35 MB, DocuSign returns error REQUEST_ENTITY_TOO_LARGE. However, I had a case where envelope contains a 17 MB PDF, with 2 supplement files (10 MB and 14 MB). The envelope was sent successfully. Why?WIth REST API, the limit is 25 MB. If envelope sent is more than 25 MB, DocuSign returns error request is too large. Sent envelope with 30 MB PDF and error returned is:REQUEST_ENTITY_TOO_LARGE - The request size of 41625837 bytes exceeded the maximum size of 35651584 bytesFile size is 30,487 KB. The maximum size limit is not 35 MB. Should the limits be different between SOAP and REST? I’m trying to figure out whether the issue is on our server.

RobHolmesPAPlusNew Voice

asked in eSignature API

No e-Signing emails when using the .NET SDK with the Docusign e-Signature API

I am creating an integration with my App using the .NET SDK. My App is written in VB.NET, and I have installed the package “DocuSign.eSign.dll” V 8.3.0 (latest). I have downloaded the C# JWTConsole example and tried that - everything works great! - I get the emails, I can sign, I see the envelope in the dashboard, status is “sent” etc… all good. This example is also using the DocuSign.eSign.dll package.My main project is in VB.NET, so I convert (using the Telerik C# to VB converter) the C# code, and paste that in to my project… with a little bit of tweaking here and there I can get it all “working” - insomuch as I can run it, I get no errors, I can log in to the Docusign dashboard where I can see the envelope with a status of “sent”, I even get webhooks from DocuSign with status of “envelope_sent” and “client_sent” - but I get no Signer email - I have checked that the email address is correct. I can click RESEND on the dashboard, but I still get no email.

INEEDGOLIVENewcomer

asked in eSignature API

My app can not go live

I need to go live my app , my develope Integration Key is “8c174c81-7390-446b-a128-814fef95c028”，And it was declined wihout any reason.How can I get the reason?

TdeveloperNew Voice

asked in eSignature API

Unable to create developer account

Hi,I've been trying to create a DocuSign developer account, but no matter which email I use, the registration process doesn't complete. I even tested the process with an existing email, expecting an error message indicating that the account already exists, but instead, the "Get Started" button stays in a submit state and nothing happens—no error message or confirmation.At this point, I'm unsure if the registration form is working correctly. I have attempted the process with five different emails and have also tried the following troubleshooting steps:Clearing cookies and cache Using a private/incognito window Trying a VPN Using a mobile device on a different networkDespite these efforts, the issue persists. Could someone please assist me in resolving this?Thank you.

carlos.torres140Conversation Starter

asked in eSignature API

When creating a envelope using C# SDK I dont get the docusign email to sign it. Why?

Well, when I create the envelope with status “sent”, usually I got the “create” envelope email, from DocuSign, but never the one to sign it. So I signed the document from the DocuSign page and then I got the “complete” email, but no the email that request the signature.Even from the DocuSign dashboard I select the envelope and hit the “resend” button and still not getting the email. I checked the the email address is correct. Is there a setting that I need to change?

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