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eSignature API

Find answers to your Docusign eSignature API questions.

  • 630 Topics
  • 1,305 Replies
630 Topics
T
Newcomer
TriasNewcomer
asked in eSignature API
No emails were sent after signing started via the API

A few days ago, my work colleague created a developer account. Everything worked for several days without any problems, envelopes could be created and emails went out. Since yesterday no more emails have arrived. We have tried several email addresses with several providers, spam folders are empty. DocuSign says email is out but nothing arrives at any of them.I have also just created an account and generated a demo app for C#. The same behaviour, I enter the data in the console, a message appears that everything has been sent successfully, but nothing arrives at any recipient.Are there any problems with the test accounts at the moment?

501
S
Docusign Employee
J
Newcomer
JohnH.Newcomer
asked in eSignature API
Wet Signature Api Calls

I have a requirement to wrap the Print & Sign flow into my custom app. I need to be able to download the document for an offline Wet Signature and then Upload the signed document upon completion.I have set EnableWetSign to “true” on the EnvelopeDefinition.   I am not finding the Api calls to download and upload the document.  Do they exist and if so, where can I find a reference for these activities?

552
J
Newcomer
A
Newcomer
Alina.DerNewcomer
asked in eSignature API
Unable to Restrict Editing in Sender View Despite Setting All Configuration Flags (disableDocumentEdit, etc.)

Hello DocuSign Community,We’re integrating DocuSign with our internal system via the REST API and encountered an issue with controlling permissions in Sender View.What works: We successfully create an envelope via API with attached documents. The envelope remains in created status, as intended. We then create a Sender View (embedded) using the CreateSenderView API call. Our goal:We want the sender to add tabs (fields) for other recipients, but not be able to: Edit or remove the document itself Add/remove recipients Change routing or envelope metadata What we tried:We passed the following parameters into the ReturnUrlRequest (as described in the documentation):{  "returnUrl": "https://ourapp.com/return",  "configuration": {    "disableDocumentEdit": "true",    "allowRecipientRecursion": "false",    "allowComments": "false",    "allowReassign": "false",    "messageLock": "true",    "useDisclosure": "false"  }}Problem:Despite passing all the configuration flags, the resulting Send

1052
A
Newcomer
K
Newcomer
kiranbediNewcomer
asked in eSignature API
Whether anchor tags work in PDF generated from EJS templates?

Whether anchor tags work in PDF generated from EJS templates? Are there any known limitations in parsing anchors in dynamic PDF files? Any best practices for using anchor tabs in a dynamically generated PDF?

80
K
Newcomer
A
Newcomer
AungNewcomer
asked in eSignature API
Unable to Overwrite Signer Role in DocuSign Envelope

I'm trying to create an envelope using a template and then modify it to add Identity Verification. However, the envelope created earlier doesn't overwrite the existing signer role, even though I'm making the request with the same role name.Does anyone know why this might be happening or how to properly update the role?

341
I
Docusign Employee
A
Newcomer
ak27Newcomer
asked in eSignature API
Burst API error -- for creating new documents and/or correcting old ones

 anyone know what this means // how to create a new envelope despite this?

470
B
Docusign Employee
P
New Voice
praducgNew Voice
asked in eSignature API
Calling Create Envelopes is giving connection reset by peer from docusign developer account.

I am trying to invoke create envelope endpoint using http request from my application and getting connection reset by peer.Following is the account id account_id: c4de313b-e2ac-4a31-9902-4253b58fb133 Exception :o.apache.http.impl.execchain.RetryExec : I/O exception (java.net.SocketException) caught when processing request to {s}->https://demo.docusign.net:443: Connection reset by peer   

250
P
New Voice
I
Newcomer
ionmoraru_toptalNewcomer
asked in eSignature API
using eSignarure API getting TAB_LIMIT_EXCEEDED error, when tabs number don't exceed 5000

Hi there,Scenario: I have an envelope template 5 recipients, and multiple documents 5-15, the documents contain fields using anchors, multiple fields are repeating inside documents (same Data Label), including fields like SignHere and FullName. Using API a draft envelope is created from template, with fulfilling value for tabs.Problem: Even if the total number of tabs not exceeding 450, while creating envelope we receive error `TAB_LIMIT_EXCEEDED`, when the tabs limit per envelope is 5000.Attempts: When I remove all fields, the creation works. After removing few documents from template (~180 tabs remain) it goes through.Since template creation is responsibility of law department, we can’t limit them in numbers of documents or fields used, (the DocuSign limits are ok)Any ideas how to investigate and what can be the issue of this problem?

531
I
Newcomer
B
Newcomer
bconetestNewcomer
asked in eSignature API
Default Page size for docusign REST API

Hello DocuSign Team, can you please help us with the pagination parameters( start_position or count) for DocuSign Rest API’s.

221
S
Docusign Employee
H
Newcomer
HugoNewcomer
asked in eSignature API
How to exclude Comment History from Combined File

Hi everyone, I have been testing GET method for Envelope’s Documents to retrieve an integrated document using documentId = combined as it is guided here:https://developers.docusign.com/docs/esign-rest-api/reference/envelopes/envelopedocuments/getHowever, as said in the title, I cannot exclude the comment history file from the combined document, and it is not like I expected. Are there any ways to acquire this?

221
JohnSantos
Valued Contributor
E
Newcomer
EraNewcomer
asked in eSignature API
How to create an envelope from template with prefilled tabs?

I’m using eSignature client api php sdk, how can I set template prefilled tabs while creating an envelop ? Here is my code $invoiceNumberTab = new Text([ 'tab_label' => 'InvoiceNumber', // Must match prefill tab label in template 'value' => 'INV-20240508']);$prefillTabs = new PrefillTabs([ 'text_tabs' => [$invoiceNumberTab]]);$templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'role_name' => 'Signer' // Exact match to template role]);$envelopeDefinition = new EnvelopeDefinition([ 'status' => 'sent', 'template_id' => 'TEMPLATE_ID', 'template_roles' => [$templateRole], 'prefill_tabs' => $prefillTabs]);$envelopeSummary = $envelopeApi->createEnvelope($account_id, $envelopeDefinition);echo "Envelope ID: " . $envelopeSummary->getEnvelopeId();And tried with this way also not working $templateRole = new TemplateRole([ 'email' => 'signer@example.com', 'name' => 'John Doe', 'rol

763
Leandro.Reis
Docusign Employee
V
New Voice
vishnuNew Voice
asked in eSignature API
How to change the senders email id and name

 How do I change the sender's email ID and name in an envelope? I want to use a different organizational email ID instead of the one linked to the DocuSign account

731
A
Active Voice
N
Newcomer
neel_patel_73Newcomer
asked in eSignature API
Recipients are forced to drag & drop placeholders even though the PDF envelope contains all the docusign api tags

Recipients are forced to drag & drop placeholders even though the PDF envelope contains all the docusign api tags. It should not force the recipients to drag and drop.This works as expected in my developer account but fails in my production account. I have checked the code multiple times and there does not seem to be issues with any of the related code. The pdf is being passed with all the tags.  

799
R
Conversation Starter
V
New Voice
vishnuNew Voice
asked in eSignature API
how to customise the senders name and email id

I want to use a different name and email ID for the envelopes I send using the DocuSign Envelope Sent API. I have tried adding a new user, setting 'Act as User' in the header, and passing the user ID of another DocuSign account. How can I do this?

611
JohnSantos
Valued Contributor
P
Newcomer
PrinceNewcomer
asked in eSignature API
DocuSign Integration Esign Issue

I am using docusign free account to integrate it with my application , I have tries to create envelope and doing e-sign.I am getting the issue if a single recipient sign multiple times (more than 10) and finish. the signature is not visible on the document. Please help me out here , is there any limitation with free account or something i doing wrong. Please suggest. 

391
B
Docusign Employee
M
Newcomer
mdavydokNewcomer
asked in eSignature API
Restrict Permissions in createSenderView — Allow Tag Placement Only, Disallow Document and Recipient Editing

Hello,We are integrating DocuSign via the REST API. In our use case, we use the createSenderView method to allow an initiator to manually place signature tags in the document.However, the sender view also allows the initiator to: Replace or delete the documents, Modify the list of recipients (add/remove/change), Change the signing order, roles, etc. This is not acceptable for our workflow. We only want the initiator to place tags on the pre-uploaded document — and not be able to edit recipients or the document itself.Question: Is there a way (via configuration, permissions, roles, or account settings) to restrict what the user can do in the sender view?If not, could you please suggest an alternative approach where: The document is fixed (read-only), Recipients are fixed, The initiator can only place fields (tabs)? Thank you!

773
M
Newcomer
C
New Voice
carlos.torres140New Voice
asked in eSignature API
How to set the envelope expire values eSignature

Set the ExpireEnabled, ExpireAfter and ExpireDateTime using Docusign SDK 8 for C# and its not taking the values. Key points :Using Docusing SDK 8 with C# Using developer accountI’m creating the envelope from a template.I changed the expiration days in docuSign settingsThese are the lines of code :   // Get the envelope definition after configuration var envelopeDefinition = config.GetEnvelopeDefinition(); // Set the envelope status to "sent". The signer will get an email from DocuSign envelopeDefinition.Status = "sent"; // Set expiration date envelopeDefinition.ExpireEnabled = "true"; // Enable expiration envelopeDefinition.ExpireDateTime = DateTimeOffset.UtcNow.AddDays(14).ToString(); envelopeDefinition.ExpireAfter = "14"; // Set expiration days // Initialize the EnvelopesApi client (reuse existing ApiClient) EnvelopesApi envelopesApi = new(this.ApiClient); // Create the envelope on DocuSign (it will not be sent due to the "created" status) EnvelopeSummary envelopeSummary = envelopesA

741
T
Docusign Employee
G
Newcomer
GixNewcomer
asked in eSignature API
Runtime dependencies problems

Using methods of DocuSign.eSign.dll in a Window Service , developed with C# and targeted to .NET framework 4.7.2 you got a seemingly endless number  of runtime exceptions like ‘Could not load file or assembly 'System.Memory, Version=4.0.1.1, Culture=neutral, PublicKeyToken=cc7b13ffcd2ddd51' or one of its dependencies.’When you fix the the dependency exception e.g. for Microsoft.IdentityModel.Tokens.dll a new problem with Microsoft.IdentityModel.Logging.dll shows up and then with Microsoft.IdentityModel.JsonWebTokens.dll an so on.Even the latest version of DocuSign.eSign.dll (8.1.0.0) seems to depend on older or deprecated versions of system dlls.Has anyone already had to deal with this problem ? 

311
T
Docusign Employee
I
Newcomer
integrations.subbleNewcomer
asked in eSignature API
Getting error when obtaining the access token: "invalid_user_siteid"

I’m getting this error when obtaining the access token through the /oauth/token endpoint:{"error": "invalid_grant", "error_description": "invalid_user_siteid"}I couldn’t find any info in the Troubleshooting Common Errors. What does this error mean and how do we address this? 

581
JohnSantos
Valued Contributor
S
Newcomer
sumanm2025Newcomer
asked in eSignature API
Dependency error while using DocuSign.eSign.dll version 8.1.0 for eSignature API integration

Received dependency version mismatch error while trying to import “DocuSign.eSign.dll” version 8.1.0.While downloaded “DocuSign.eSign.dll” (version 8.1.0) using .NET NuGet Package Manager, the version of “System.Numerics.Vectors.dll” downloaded was “4.1.4.0”. But when tried to import that “DocuSign.eSign.dll” (version 8.1.0) to our product, got an error as “System.Numerics.Vectors.dll” version “4.1.3.0” is missing.Unable to get any reference of the version 4.1.3.0 for “System.Numerics.Vectors.dll”.Please help to this dependency version mismatch error for “DocuSign.eSign.dll”. Error Message: “Could not load file or assembly ‘System.Numerics.Vectors, Version=4.1.3.0’ or one of its dependencies. The system cannot find the file specified.”

582
S
Newcomer
A
Newcomer
AnmolNewcomer
asked in eSignature API
DocuSign Connect Basic Authentication Not Working

I am trying to create an application with DocuSign Connect. In DocuSign Connect I have enabled Include Basic Authentication Header, but still I am not able to make a call on the URL provided. I checked the logs on the server and the request reached the server but was rejected because of invalid credentials.I am able to make a call to the URL from postman with the same username and password. Am I missing some settings here? Is DocuSign not sending the authentication in the header as “Basic <Credentials>” or is it doing something else? Thanks in advance.

330
A
Newcomer
S
Newcomer
staceymNewcomer
asked in eSignature API
Promoting Integration Key to PROD

My integration key is currently in development and we’re getting ready to submit for review to move into production. However, we need to continue testing with they key until go live. Once the key is moved into production, will I still be able to use it in the test environment? How long does the approval generally take to promote the key to prod?

614
Cassandra.Loewen
Docusign Employee
J
Newcomer
JoshDecisionsNewcomer
asked in eSignature API
SOAP API – Tab Values Missing and Defaulting to Text

Hi everyone,I'm running into an issue when making API calls to DocuSign using our SOAP client. Specifically:Not all the tab values we're setting are being sent in the request. Even when we explicitly define certain tab types (e.g., RadioButton), they appear to default to simple text fields in the envelope.I've attached an example of a radio tab configured prior to the payload, along with a Fiddler capture showing the request being sent.Has anyone run into similar behavior or have suggestions on what to check? Any help is appreciated! Fiddler outputRadio Tab configuration 

230
J
Newcomer
P
Newcomer
paulfutherNewcomer
asked in eSignature API
Embedded URL for document creation

Hello, In my Django app, we can create and edit a docuisgn template internally. I am using the embedded url. It works great, but there are a few tweaks. Safari does not like iframes for example. And the return url in dev mode can be a challenge. But in production it works. I am looking to harden the approach. I have added a few things like a side bar menu to help with guiding people through the process. Stuff like that. Does anyone have an experiences with this approach that they would like to share? thank you. Paul.

372
P
Newcomer
A
Newcomer
akankshaNewcomer
asked in eSignature API
Upload a document from your device & add your signature in React Native App

I am developing a React Native application where I need to implement document signing functionality for PDF files. The requirement is to allow users to upload a PDF from their device and sign it using DocuSign. However, I want to achieve this without creating or managing an envelope in DocuSign.Is there a way to directly sign a PDF document within my React Native app without involving the envelope process?

620
A
Newcomer

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