Skip to main content

Hello,

I’m encountering an issue when transitioning the DocuSign integration to my client’s production account. Instead of displaying the expected OAuth consent pop-up, I receive an error stating that the page cannot be found. Below are the details of the error:

Error: "This page account.docusign.com cannot be found..."
Associated URL: https://account.docusign.com/oauth/auth?client_id=9f87e104-a483-405b-ab66-d0bcad57bf62&scope=signature%20admin_consent%20manage_app_keys%20connect_hmac_api%20user_read%20account_read%20user_write%20cors_manage%20manage_system_signing_groups%20account_write%20admin_communication_read%20admin_communication_write%20organization_write%20organization_read%20account_product_read%20group_management_read%20group_management_write%20me_profile%20search_read%20search_write%20organization_data_feed_config_read%20organization_data_feed_config_write%20organization_monitor_config_read%20organization_monitor_config_write%20organization_monitor_events_read%20notary_read%20notary_write%20click.manage%20service_protection_limit_manage_api%20eis_subscriptions_read%20eis_subscriptions_write%20provision_asset_group_account_read%20provision_asset_group_read%20provision_asset_group_account_clone_read%20provision_asset_group_account_clone_write%20act_read%20act_write%20valmod_manage%20account_assets_info%20account_asset_read%20asset_group_read%20asset_group_account_read%20asset_group_subscription_read%20asset_group_asset_read%20organization_sub_account_read%20organization_sub_account_write%20account_asset_write%20addon_management_api%20pup_read%20brand_service_read%20brand_service_write%20ad_seat_read%20ad_seat_write&response_type=code&redirect_uri=https%3A%2F%2Fadmindemo.docusign.com%2Fauth%2Fcallback&state=CfDJ8G-P_dpK_pFIhSwi7mM5lVu3V-oq2zmpgobvzS83T_13nSNJMbSOmg0EFxScRQmyjJ2O9PPYNzUVhUpUe3ZN4zBIUjojR4jDyG-spY_RXPZpThVZUzNfsjNgccYOI1nQr68TlnzNfrPUOzDyaSfNyn5MvAIDNI-tsbLZllbX-JZDSvoLAvnObwDbLa9T95I1pp2ogGbY4iQj215xiVY-kbYrcIV08Rv5s9cEeNMno7vO9Ea8wBwpn9NH2to_wRPaIeIcZQ2Enw1TcMPLfc3TYrIwPawZQ1prj1z2ZeG-PEjV9NbSq2Pbv77LuosqPDeIgYJ1-dTNawB0bG1WtoGKQ38GPVjyqOqQ8nhwVp-6yNLUEA4seDzmS7h1ca-NXmU9y7VpO0D4UaiSeqfFmDODEzMbgJsHB8Dhscr5hKcKZYlxVdjioh0ft1MVatWF4FrpWTxy0AQP7iQa78NGL1-4C3wvCwIPkzLlou2_zQkqyAv-6TIF20cSbf4cBQJ8sV96Eyf-wf2Myxxy4owMiBnsT8J6ERpAGuXhyq72BCjZs9bSdCMRXwWNKkT_G96_0gIIyC1e4gWyAZkIQ-r45BsGYTCHD0CEUJ9SJzT8Eu_725Vu1ksorjjmTJiyVo5wjaesKbNoi1lm3BQyoNvaxDgps7tPgSdNMjxyci_vml3WUjUcrk_ZCcEL4Mv-5gGXzieFx92yI5QUj15qgdZar46HGvv_a96V7lJOIgwHxm4XA2oPoBFOKbQWTU2kJJ_vr6G89pz0dnMJihiMN00CftyyeYoKFnWrZWwmfoH5lE5zuz7ZKXeIst8KcS62z4dmslmFo1s-uwRLoSLw1qtJES1paXjs0qKblW38M90o52ogHXx4kRLAD2E-myCKPW8_su2c0s1DiUT3jZ-Jrs8-GfkXAWWETo3Hwdutx55zWnNyQiEieiR614gQAX4zjYNOeOPs9n--F0sAmDkpLdJiNaYJE9DwPUMAeIQvBlarZAKTCDbkXUq2NG9PnoKp7LmMerFUDojNbjcOG09padg152-mHtoGd0yMXDTi-Z8jI4P1lPM6zY3MPIuIfJjWxrWjAiQIjyHx1Qiwsvv8h-9TlXOnFx0txiVHGgLTVZZvjUiKqhoNwu5fIrqOEi6lO106Pgs6jiGc7RwG56eHl51Cytr6SJN2FrZgCwocsXgYot7_oFaATI0c8w9-Yrm-_ZhHts6b3CZjA_9PCxDsBQsGtMk8tdm5xppfHaWjhKzvhyHOCkfUv7vWLnnXDKTd7qhcD-YkH2vUDx9Yj_9cQJ5pq2prAA68Ztifl6sm0F9NapD5OJr0M-pK0PMxoVVJqwvjTpKTPcfYWfV3HiB-PZ7ahK3a2KV0xPIhSx_T0AICKtnGLA5wL1sZKtOo0orUKY08sFpdAuLVfd9hCAVB5veeR6awwTvxGGufdkyr9YdsQIAfjCwasox1HfEgplJrTptu8PK1lTcKfNxAOqIw6P-7wOYrBa3TYRx8Q24aMUkR4sEqM1e8bNT1tYUKcRse9qvE5ObeSHc_ErL-4dP1Xn1f4HzLoSP4kmPFPE0EyCbUtFOH6ow1cbTNvh0H7ijYW3pJAmFS7HVUV91QFtqtX5AMaVdS_dN7IkZh1isLTApwrYeAofLID1Xc76x7X7C2liyBOQO7QxCrfqc2U8FYxd2TbGKtoWH5ZzymE2u3bzzm_rswBWPdYHBP1CU70zlJbSz5TPB_kUc9A6OOT8tnto1G1z9Gd5SgZJ7hWwS8MTDTCB0cD0xyNL1qQWUF9GwCW9czko7qN6ebEq49c-z7HuW06PtiMsfvTe5rC--IXwqoxA7AzPRaIHpvZBzwtVmT_3ip4tRrOW9-NA4G91-2674CUn5nH885UGUeSiZ8O8Ek05dJOpmvJIHxuUOxOdYQnDZtYWWC_jnplsWMUaXhFJ0hsQ6FZtSnje7EpaAkPpgZ7edhKKihqjzm1flpmWaTGPHkiBMgg0T9aaEK9XpEIrq1hJInI-aIY65K4V2JUhz8fRg-tiYh-MqiEi7eEfqUeZ8f2nEzvWInZroI-_z26pxlf037vFFSY3eqCsGK4kIWOzLFe2bDolmT95c8PtQtERar5xrtf_307k3BeSG9DteyS6Who_8yEJbL30lk03hR5JKLA-mnDarZWYsej4Sm9FpEyOKFRz7ioUvnIZAw4uODxIi278DP9_63yi-bE24UUzRSyQphxqKuiIKqTS10yM_NaokzwLKQ8f0CiRIz5OYoOjTyK5Lokk0oYEgeSqRJ4ikKGvqRFoFbjdHvc6U7Kx4YsrFElBG3Fhc1GBYUpJmN1yUg9zS69XZRWEtgG4do1oCMjR0_es4SCT_hoo54pVngDj2n1mzxlubG6imn8a6d-ZIas2qJGgTjoAoKGICDJF512OiXnJBQXr5tICKa-LW84fD4sa7xjhOq2g_RszeQUYRVjrrtA36HzCqsknnK6Q59XD5blfulMeG38go7dCGyvS0954vNW78a8gDq6FdeBuRYMPlwfCsugWebB3t4AbjMOGBTuMEuBiUv6g098V176GS4n2URkkX2mxDN5HO5ThSiMiID7ihSTA0P1kIsP5n5LjxHUw-jyi9eCp3fVfSJsxCRQG5jAZ2znqWCe5tdmzZu3TzT9Hm-l8nUnMUbLOg6hFLquMfumBPe8jrr1LkK0L63LuXP0D97GIDDsLwTREoGU5a5gBD9Nc1H0Oc-LMqvmSqFGK6KU_dgzhDZ5LnuCjIffWB_EEltW1E4oIhr0YuZAUlNCcJSoahWHlwtFu1b9Uy8tZW4xyhMEeawTf4-fVD-Rq1-_rMDcl5M3Khe7SLwAQpmzG337NKrtZN4k9TxVA17Nj-0wysGXx5jcb-e-ff4-g

 

@Cyrine 

Do you know if you have updated your environment Endpoints?   

Demo Environment: https://account-d.docusign.com/oauth/auth
Production Environment: https://account.docusign.com/oauth/auth

Also, ensure that the integrator key you are using is fully approved and live on the production environment. Just having a key working in the demo environment is not sufficient; you need to complete the Go-Live process through the DocuSign Partner Portal.

 


Hi ​@Cyrine,

Kindly ensure that you are using the correct client_id value (integration key) and have followed the guide below for the Go-Live process.

https://developers.docusign.com/docs/esign-rest-api/go-live/

Once your app has been promoted to the production environment, please perform a final review to verify that it is configured correctly and functions as expected. You can use this guide for assistance during the review.

https://developers.docusign.com/platform/go-live/after-go-live/


it seems you scope is not correct. I only repleace your url with the scope=signature%20impersonation for eSignature, it can access. please check you scope. 

https://account.docusign.com/oauth/auth?client_id=9f87e104-a483-405b-ab66-d0bcad57bf62&scope=signature%20impersonation&response_type=code&redirect_uri=https%3A%2F%2Fadmindemo.docusign.com%2Fauth%2Fcallback&state=CfDJ8G-P_dpK_pFIhSwi7mM5lVu3V-oq2zmpgobvzS83T_13nSNJMbSOmg0EFxScRQmyjJ2O9PPYNzUVhUpUe3ZN4zBIUjojR4jDyG-spY_RXPZpThVZUzNfsjNgccYOI1nQr68TlnzNfrPUOzDyaSfNyn5MvAIDNI-tsbLZllbX-JZDSvoLAvnObwDbLa9T95I1pp2ogGbY4iQj215xiVY-kbYrcIV08Rv5s9cEeNMno7vO9Ea8wBwpn9NH2to_wRPaIeIcZQ2Enw1TcMPLfc3TYrIwPawZQ1prj1z2ZeG-PEjV9NbSq2Pbv77LuosqPDeIgYJ1-dTNawB0bG1WtoGKQ38GPVjyqOqQ8nhwVp-6yNLUEA4seDzmS7h1ca-NXmU9y7VpO0D4UaiSeqfFmDODEzMbgJsHB8Dhscr5hKcKZYlxVdjioh0ft1MVatWF4FrpWTxy0AQP7iQa78NGL1-4C3wvCwIPkzLlou2_zQkqyAv-6TIF20cSbf4cBQJ8sV96Eyf-wf2Myxxy4owMiBnsT8J6ERpAGuXhyq72BCjZs9bSdCMRXwWNKkT_G96_0gIIyC1e4gWyAZkIQ-r45BsGYTCHD0CEUJ9SJzT8Eu_725Vu1ksorjjmTJiyVo5wjaesKbNoi1lm3BQyoNvaxDgps7tPgSdNMjxyci_vml3WUjUcrk_ZCcEL4Mv-5gGXzieFx92yI5QUj15qgdZar46HGvv_a96V7lJOIgwHxm4XA2oPoBFOKbQWTU2kJJ_vr6G89pz0dnMJihiMN00CftyyeYoKFnWrZWwmfoH5lE5zuz7ZKXeIst8KcS62z4dmslmFo1s-uwRLoSLw1qtJES1paXjs0qKblW38M90o52ogHXx4kRLAD2E-myCKPW8_su2c0s1DiUT3jZ-Jrs8-GfkXAWWETo3Hwdutx55zWnNyQiEieiR614gQAX4zjYNOeOPs9n--F0sAmDkpLdJiNaYJE9DwPUMAeIQvBlarZAKTCDbkXUq2NG9PnoKp7LmMerFUDojNbjcOG09padg152-mHtoGd0yMXDTi-Z8jI4P1lPM6zY3MPIuIfJjWxrWjAiQIjyHx1Qiwsvv8h-9TlXOnFx0txiVHGgLTVZZvjUiKqhoNwu5fIrqOEi6lO106Pgs6jiGc7RwG56eHl51Cytr6SJN2FrZgCwocsXgYot7_oFaATI0c8w9-Yrm-_ZhHts6b3CZjA_9PCxDsBQsGtMk8tdm5xppfHaWjhKzvhyHOCkfUv7vWLnnXDKTd7qhcD-YkH2vUDx9Yj_9cQJ5pq2prAA68Ztifl6sm0F9NapD5OJr0M-pK0PMxoVVJqwvjTpKTPcfYWfV3HiB-PZ7ahK3a2KV0xPIhSx_T0AICKtnGLA5wL1sZKtOo0orUKY08sFpdAuLVfd9hCAVB5veeR6awwTvxGGufdkyr9YdsQIAfjCwasox1HfEgplJrTptu8PK1lTcKfNxAOqIw6P-7wOYrBa3TYRx8Q24aMUkR4sEqM1e8bNT1tYUKcRse9qvE5ObeSHc_ErL-4dP1Xn1f4HzLoSP4kmPFPE0EyCbUtFOH6ow1cbTNvh0H7ijYW3pJAmFS7HVUV91QFtqtX5AMaVdS_dN7IkZh1isLTApwrYeAofLID1Xc76x7X7C2liyBOQO7QxCrfqc2U8FYxd2TbGKtoWH5ZzymE2u3bzzm_rswBWPdYHBP1CU70zlJbSz5TPB_kUc9A6OOT8tnto1G1z9Gd5SgZJ7hWwS8MTDTCB0cD0xyNL1qQWUF9GwCW9czko7qN6ebEq49c-z7HuW06PtiMsfvTe5rC--IXwqoxA7AzPRaIHpvZBzwtVmT_3ip4tRrOW9-NA4G91-2674CUn5nH885UGUeSiZ8O8Ek05dJOpmvJIHxuUOxOdYQnDZtYWWC_jnplsWMUaXhFJ0hsQ6FZtSnje7EpaAkPpgZ7edhKKihqjzm1flpmWaTGPHkiBMgg0T9aaEK9XpEIrq1hJInI-aIY65K4V2JUhz8fRg-tiYh-MqiEi7eEfqUeZ8f2nEzvWInZroI-_z26pxlf037vFFSY3eqCsGK4kIWOzLFe2bDolmT95c8PtQtERar5xrtf_307k3BeSG9DteyS6Who_8yEJbL30lk03hR5JKLA-mnDarZWYsej4Sm9FpEyOKFRz7ioUvnIZAw4uODxIi278DP9_63yi-bE24UUzRSyQphxqKuiIKqTS10yM_NaokzwLKQ8f0CiRIz5OYoOjTyK5Lokk0oYEgeSqRJ4ikKGvqRFoFbjdHvc6U7Kx4YsrFElBG3Fhc1GBYUpJmN1yUg9zS69XZRWEtgG4do1oCMjR0_es4SCT_hoo54pVngDj2n1mzxlubG6imn8a6d-ZIas2qJGgTjoAoKGICDJF512OiXnJBQXr5tICKa-LW84fD4sa7xjhOq2g_RszeQUYRVjrrtA36HzCqsknnK6Q59XD5blfulMeG38go7dCGyvS0954vNW78a8gDq6FdeBuRYMPlwfCsugWebB3t4AbjMOGBTuMEuBiUv6g098V176GS4n2URkkX2mxDN5HO5ThSiMiID7ihSTA0P1kIsP5n5LjxHUw-jyi9eCp3fVfSJsxCRQG5jAZ2znqWCe5tdmzZu3TzT9Hm-l8nUnMUbLOg6hFLquMfumBPe8jrr1LkK0L63LuXP0D97GIDDsLwTREoGU5a5gBD9Nc1H0Oc-LMqvmSqFGK6KU_dgzhDZ5LnuCjIffWB_EEltW1E4oIhr0YuZAUlNCcJSoahWHlwtFu1b9Uy8tZW4xyhMEeawTf4-fVD-Rq1-_rMDcl5M3Khe7SLwAQpmzG337NKrtZN4k9TxVA17Nj-0wysGXx5jcb-e-ff4-g

 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.


Reply