eSignature API

Hi everyone,I need some help with the DocuSign Go-Live process. I’ve been trying to get my Integration Key (5adb2409-a79c-4616-8a0c-79de07f2d449) approved for production for over a month, but I keep getting declined without any reason provided.Here’s what I’ve done so far:✅ Read and implemented all troubleshooting documentation✅ Tried with multiple Integration Keys✅ Passed automatic review (20 successful API calls, no polling)❌ Go-Live manually declined multiple times (first two attempts took 3-5 days, latest one was rejected within hours)❌ No emails or notifications explaining the rejectionI’m stuck and don’t know what else to fix. Has anyone faced this before? How can I get feedback on why the integration is being declined?Any insights would be greatly appreciated!

Hello, I want to implement the CSC (Cloud Signature Consortium) API integration (TSP API with CSC), but i can't find any description. Could someone send me a link that describes the integration steps or a documentation? Example is also appropriate if available.

Hi everyone, Docusign newbie here. Not sure which category to post this in so apologies in advance on that one.I work for a MSP. Our client uses Dayforce HR platform. In order for docusign signature box to pop up in browser we want to assign an Azure policy.The HR website is https://us242.dayforcehcm.com:443Should I allow this URL https://na2.docusign.net/Signing/?insession=1&ti=f53d6cb0d3f64a96a295c0be724e7e9eor what should it be shorttened to?Thanks in advance!

I have installed Docusign App Launcher in my Salesforce developer org. I am using the generate_and_convert REST API to generate the documents and then I am sending these documents using sendEnvelope method of EnvelopeService ApexToolkit. I have the requirement of getting a list of documents as and when it comes and then updating them onto an Envelope and finally send the Envelope. For this I have created an empty envelope with a recipient and sent the Envelope with Boolean false.Contact myContact = [SELECT Id,FirstName,LastName,Email,Phone FROM Contact WHERE Name = 'Test Contact']; dfsle.Envelope myEnvelope = dfsle.EnvelopeService.getEmptyEnvelope(new dfsle.Entity('mysourceId'))    .withRecipients(new List<dfsle.Recipient> {        dfsle.Recipient.fromSource(            myContact.FirstName + ' ' + myContact.LastName,            myContact.Email,            myContact.Phone,            'Signer 1',            new dfsle.Entity(myContact.Id))    });myEnvelope = dfsle.EnvelopeService.se

Hello! I’m currently automating our contract generation process using DocuGen (DocuSign eSignature) but have recently encountered an issue. Specifically, when I populate a text field (e.g., {{test_field}}), the field no longer accepts line breaks. This functionality was working correctly about a week ago. Could you please advise me on how to resolve this issue? Thank you!

Hi everyone,I’m trying to integrate with the eSignature API with a product that has Docusign integration, but it might be old because it requires a PFX file.Is anyone able to help confirm whether integration with eSignature using a PFX file is still available?If so, does anyone know how to obtain the PFX file? We have the public and private key files, as well as the certificate, but the generated PFX (using open SSL) does not work.ThanksMike 

The files are downloading but the document does not show the signatures, the filled fields are blank. I want the complete document, with the filled fields and the signatures, can someone help me? my code:  app.get('/envelope/:envelopeId/documents', async (req, res) => {  await checkToken(req);  let envelopesApi = getEnvelopesApi(req);  const { envelopeId } = req.params;   try {    let results = await envelopesApi.listDocuments(process.env.ACCOUNT_ID, envelopeId, null);       res.json({      envelopeId: results.envelopeId,      documents: results.envelopeDocuments.map(doc => ({        documentId: doc.documentId,        name: doc.name,        type: doc.type,        uri: doc.uri      }))    });   } catch (error) {    console.error('Erro ao listar documentos do envelope:', error);    res.status(500).json({ error: 'Erro ao listar documentos do envelope' });  }}); app.get('/envelope/:envelopeId/document/:documentId', async (req, res) => {  await checkToken(req);  let envelopesApi =

I created a template with a SignerAttachmentTab (optional) inside it on Docusign.Before creating an envelope, I get the SignerAttachmentTabs of a signer and override the value of the property Optional to make it become required.But when I sent an envelope, the UI was confusing me. There were 2 overlapping tabs.Do you guys know a better way to control the property Optional before creating an envelope?

I have been trying to place signature image directly without having the user to sign it. I have used sign here tabs and added stamp tabs in it. But in the received document, it is still expecting the user to manually sign it.I have researched enough,I am not finding any resource which solves my problem.here is the code took some help from AI. This does seem to work. Is it even possible to achieve this? If yes, how?```args = { "account_id": jwt_values["api_account_id"], "base_path": jwt_values["base_path"], "access_token": jwt_values["access_token"],}api_client = create_api_client( base_path=args["base_path"], access_token=args["access_token"],)env = EnvelopeDefinition( email_subject="Please sign this document set",)env.documents = []document2 = Document( # create the DocuSign document object document_base64=base64.b64encode(file_bytes).decode('utf-8'), name='Sample Document', file_extension='pdf', document_id='1')env.documents.append(document2)signer1 = S

I’m trying to generate a document with parameterized where i’m creating a template when it doesn’t already exist, generate the envelope, and update the fields.The fields in the document are being set as {{FieldName}} as suggested by documentation, but the GetEnvelopeDocGenFormFields() for the envelope is returning no fields and any attempt to use the update throws an error.i’ve added a simple version of my code bellow.How is the sender field parameterization supposed work?    public async Task TestCode()    {        var fileName = "test_document";        string docBase64;        using (FileStream fs = new FileStream($"E:\\{fileName}.docx", FileMode.Open, FileAccess.Read))        {            using (var ms = new MemoryStream())            {                fs.CopyTo(ms);                var bytes = ms.ToArray();                docBase64 = Convert.ToBase64String(bytes);            }        }        // Add Template        var template = await templatesApi.CreateTemplateAsync(accountId, new

How to reproduce my bug : Generate a enveloppeView Sign the enveloppe The signing.on(‘sessionEnd’) isn’t triggered I was a valid docusign integration and it works on dev environnment 

Are these url s correct? $baseUrl = "na3.docusign.net/restapi";$consentUrl = "https://account.docusign.com/oauth/auth?response_type=code&scope=$scope&client_id=$clientId&redirect_uri=$redirectUri"; the JWT headers$payload = [        'iss' => $clientId,        'sub' => $apiUserId,        'aud' => 'account.docusign.com',        'scope' => 'signature impersonation',        'iat' => $now,        'exp' => $now + 3600 // 1 hour expiration    ]; $tokenUrl = "https://account.docusign.com/oauth/token";$config=$apiClient->getConfig();    $config->setHost('https://na3.docusign.net/restapi');

I’m getting “USER_AUTHENTICATION_FAILED: One or both of Username and Password are invalid. Invalid access token” when I call create_envelope.I know the access token is correct after it’s generated because “get_user_info” is returning the correct account id and username, but by the time I try to create the envelope, it says the access token is invalid.in the code below, after “request_jwt_user_token”, the print commands are displaying the correct account id and username.I have been stuck on this issue for a few days now and any help would be GREATLY appreciated!Code:import base64from cryptography.hazmat.primitives import serializationfrom docusign_esign import ( ApiClient, EnvelopesApi, EnvelopeDefinition, Signer, Tabs, SignHere, InitialHere, Recipients, Document,)from docusign_esign.client.api_exception import ApiExceptionfrom django.conf import settingsscopes = ["signature", "impersonation"]base_url = settings.DOCUSIGN_BASE_URLintegration_key = settings.DOCU

I am building a SMS extension app for workflow when customer add a step to send a SMS ,the custom UI will get open where he add the number to which he wants to send SMS and the message body? as well as I want to fetch the contacts from the DB which already present in my DB to show him in a dropdown options for sending message? 

When using the “combined” API option on Java SDK I don’t get the certificate of completion bundled on the PDF. But, If I use the “archive” option I get a ZIP file with the documents and the CoC.I need to get the CoC with the compleated action, how to do this? The documentation on the EnvelopesAPI to download documents  “getDocument" states:You can also use this method to retrieve a PDF containing the combined content of all documents and the certificate [...] To retrieve the combined content replace the `{documentId}` parameter in the endpoint with `combined` the blog says the same thing:If you choose to download a combined file, you can either get a single large PDF file that includes all your signed documents one after the other, or you can get a ZIP file that contains the documents inside. In either case the Certificate of Completion (CoC) is also included as the final document. The Certificate of Completion is a document that outlines all the activity pertaining to this particular

I'm working on a new application that has integration to Docusign to allow customer to sign documents using the embedded flow. The way it works is we generate the signature URL and show it inside a modal so customers can sign without leaving our application.So far so good. Everything was working properly until we promoted the application to production.All of a sudden we've started to see {"error": "consent required"} errors in the call that generates the access token that is used in the envelope api calls. Our application is written in Python and we are using the request_jwt_user_token function in the Python SDK. I'm clueless as to why this is working in staging but not in production. I've updated all the necessary parameters with their production values but I'm not able to authenticate successfully 🤔

I'm working with a template and I want to add an attachment to it, but this error is returned. Here's the code:  let document1;   try {    let response = await fetch(anexoFuncionario);     if (!response.ok) throw new Error('Erro ao baixar o arquivo');    let contentType = response.headers.get('content-type');    let fileExtension = 'pdf';     if (contentType.includes('image/png')) fileExtension = 'png';    else if (contentType.includes('image/jpeg')) fileExtension = 'jpg';     let arrayBuffer = await response.arrayBuffer();    let base64FileContent = Buffer.from(arrayBuffer).toString('base64');     document1 = new docusign.Document();    document1.documentBase64 = base64FileContent;    document1.name = 'Anexo do Funcionário';    document1.fileExtension = fileExtension;    document1.documentId = '2';   } catch (error) {    console.error('Erro ao processar o anexo:', error);    return res.status(500).send('Erro ao processar o anexo');  }   let signerFunc1 = docusign.TemplateRole.construc

I have a web app in PHP and JS for front. I am connecting to Dcusign through the JWT and exchanging it for an access token, but i keep getting this error "Decoding JWT did not workUnexpectedValueException: "kid" invalid, unable to lookup correct key in /html/htdocs/mrt_dgheorghe/vendor/firebase/php-jwt/src/JWT.php:477"The code for JWT looks like this: $payload = [ 'iss' => $clientId, 'sub' => $apiUserId, 'aud' => 'account-d.docusign.com', 'scope' => 'signature impersonation', 'iat' => $now, 'exp' => $now + 3600 // 1 hour expiration ]; $privateKey = file_get_contents($privateKeyFilePath); $jwt = JWT::encode($payload, $privateKey, 'RS256', $keypairID); //kid $publicKey=file_get_contents('publicKey.key'); try{ $decodedJWT=JWT::decode($jwt,$publicKey); print_r($decodedJWT); echo "This is the decoded JWT"; }catch(Exception $e){ echo "Decoding JWT did not work"; print($e);Is the kid the equivale

When fetching envelope details based on filters using ListStatusChanges, the request contains customField as the account number and folderIds as sentitems, with include = "custom_fields" (to retrieve other custom field values).Before executing this request, we call the token API, but the token creation sometimes returns a non-successful HTTP code, though not all the time.What could be the issue? We are implementing it as mentioned below.var _apiClient = new ApiClient(_baseurl);token = _apiClient.RequestJWTUserToken(_integratorKey, _userID, _baseurl, Encoding.UTF8.GetBytes(PrivateKey), 1, Scopes);TokenGeneratedAt = DateTime.Now;

Hello, We were getting ready to “Go-Live” with our first DocuSign integration but when we went to start the process, it is showing that we don’t have 20 consecutive Api calls. Upon closer review, it looks like the “GetUsers” endpoint (list | REST API | Docusign) is registering as Failed when it cannot find a user. This doesn’t make sense because it is still a successful call is it not? We are using this to check and see if the user exists before creating the signature request. If they do not exist then we call the user Add API.  Any insights into this? Is there a better approach that I am missing? Or do we just need to get past this initial fail and run multiple more tests to get to 20 consecutive successful calls?

Things I have tried so far -Define the connect configuration at the Docusign Admin to list all the events to trigger the webhook. - This approach works but it expects the callback url to be static. But I would require the callback url to be generated specific for the server environment.(dev.test.com/callback-url, stage.test.com/callback-url etc. ) Hence this is not an option for me. Tried to set the envelopeEvents and RecipientEvents in the envelope definition. like below but its not triggering the events on complete/decline of signing.  const envelopeDefinition = new docusign.EnvelopeDefinition(); envelopeDefinition.emailSubject = this.template.emailSubject; envelopeDefinition.documents = this.template.documents; envelopeDefinition.recipients = new docusign.Recipients(); envelopeDefinition.recipients.signers = [signer]; envelopeDefinition.status = 'sent'; let eventNotification = new docusign.EventNotification();

Our users do not appear to have the option to create dashboards. Is this a feature available and if so how do we get them set up so that they can?  Currently they just see the standard contracts dashboard but need widgets added to it, BUT all users do not need to see those widgets.

I have a template with three roles and the order I want to keep is:Role 1: Needs to View Role 2: Needs to Sign Role 3: Needs to SignMy ideal workflow consists of the role 1 viewing the document and only after the approval, the envelope is sent to role 2 and 3 for signatures. However, I noticed that as soon as the role 1 opens the envelope, role 2 also receives the notification.How can I prevent role 2 from receiving the envelope notification while the role 1 is still reviewing it? Should I actually set role 1 as Needs to Sign and request the consent via an Approve button? Thanks!

Hello, Is there an option to customize the email subject and instruction text to include for an Agency as a specified recipient via the API.Something like below: "Please fill in your details if you are the signatory for this contract. If you are not, please add the recipient's details who should be signing.Note: If you close this dialogue box without entering any details, you will need to reopen the email to add the assignee's information." Thanks,Swami

Hi Team, I want to fetch custom folder of all user(DS-Admin and DS-Sender) created under same account.While I am trying to all get folder with List API (/restapi/v2.1/accounts/{accountId}/folders?include=envelope_folders,template_folders,shared_tempalte_folders ) with this I am only getting admin folders. Please provide any solution to fetch list of Folder. Thanks,Sneha