Retrieve documents from a deleted account

Hello @sregan ,

Welcome to the Docusign Community and thank you for posting your concerns!

If the user was under your account you should be able to view their envelopes by sharing them with yourself. To do so, you would need to go to:

1. Settings
2. Users
3. Filter out the closed users and select the menu icon for that user and share the envelopes with yourself: Setting Up Shared Envelopes

Once that is set up, you should be able to access those documents from your Agreement’s Tab.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @sregan ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!